Senior Business Analyst- Debt Collection

ABOUT THE COMPANY

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.
MOGO Kenya provides car financing for used cars, logbook loans and boda-boda loans.
We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 2 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of 700 professionals.
Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.
Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

JOB SUMMARY

Bachelor’s degree in Business, IT, Data Analytics, Computer Science, or a related field. 4–6 years of experience in Business Analysis, Product Analysis, Operations Improvement, or similar roles.Experience working with cross-functional teams in a fast-paced environment.Strong analytical and problem-solving skills with a data-driven mindset.Experience translating business requirements into functional specifications or user stories.Familiarity with Agile/Scrum methodologies.Excellent communication and stakeholder management skills.Ability to manage multiple priorities and deliver in a dynamic environment.Experience in fintech, lending, debt collection, or financial services.Experience working on automation, workflow tools, or operational systems.Knowledge of BI tools (e.g., Power BI, Tableau) and low-code platforms.Experience with tools such as JIRA, Azure DevOps, or similar.

RESPONSIBILITIES

Business Analysis & Stakeholder EngagementEngage business stakeholders to gather, document, and validate business requirements.Translate operational needs into clear user stories, use cases, and process flows.Facilitate discussions to identify pain points and opportunities for improvement.Process Improvement & Operational EfficiencyAnalyze and redesign business processes to improve efficiency, scalability, and performance.Identify opportunities for automation and digitization of manual workflows.Develop SOPs, process documentation, and best practice guidelines.Support continuous improvement initiatives within Debt Collection operations (call center, field teams, case management).Product & Technology Collaboration (Product Ownership Support)Work closely with HOD and Managers to define and refine product requirements.Support backlog prioritization and ensure alignment with business needs.Participate in Agile ceremonies (sprint planning, reviews, testing).Coordinate UAT, gather user feedback, and support rollout of new features and tools.Act as a bridge between business and technology teams to ensure effective solution delivery.Data, Reporting & AnalyticsUse data to identify trends, diagnose business issues, and recommend improvements.Design and maintain dashboards and reports to support operational performance.Respond to ad-hoc data requests and provide actionable insights.Monitor key operational KPIs and track the impact of implemented solutions.Identify and escalate data quality issues to relevant teams.Solution Development & ToolsBuild and maintain low-code/no-code solutions (e.g., PowerApps, SharePoint tools, dashboards) to support business needs.Standardize data collection and reporting processes.Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.Training & AdoptionDevelop user documentation, guides, and training materials for new systems and processes.Conduct training sessions for business users to improve data literacy and tool adoption.Support change management and ensure successful adoption of new solutions.Continuous Improvement & InnovationProactively identify opportunities to improve existing systems, reports, and workflows.Conduct research and recommend innovative solutions to enhance operations.Challenge existing processes and contribute ideas to improve efficiency and performance.

REQUIRED SKILLS

Business performance monitoring, Reporting, Business strategy, Data collection

REQUIRED EDUCATION

Bachelor's degree