Senior Business Analyst ERP

National Bank
A Subsidiary of Access Bank Plc
Position Title: Senior Business Analyst ERP
Available Positions: 1
Division: ICT
Location: Head Office
Reporting to: Head ICT, Banking Operations
Position Scope: The successful candidate will primarily be responsible for supporting and managing the enterprise Oracle e-Business Suite (EBS) products and interfacing applications.
This person will support the EBS product and associated extensions and customizations which currently consist of Oracle Procurement, i-Procurement, General Ledger, Project Costing, Accounts Payable, Accounts Receivable, Cash Management, i-sourcing, HRMs, Taleo, hyperion.
Key Responsibilities:

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• The successful candidate will be responsible for supporting and managing the enterprise Oracle e-Business Suite (EBS) products and interfacing applications.
  
• Examines business needs / requirements and recommend areas for improvement.
  
• In some cases performs the functional tasks up to and including application on-line transaction data entry and processing.
  
• Assists in resolution of issues; logs issues and their resolution in Service Desk system.
  
• Actively monitor functional support queue and troubleshoots end-user issues to identify root cause as end-user or system error and contacts appropriate personnel or technical support;
  
• Assists with correcting data errors; creates, maintains application setup documentation; assists users in running system processes such as full procure-to-pay life-cycle, year-end closing processes, data interface imports and exports, and reporting processes.
  
• Executes functional reporting, create ad hoc reports and/or defines report specifications to meet functional reporting requirements.
  
• Establishes and enforces application security for Oracle EBS which includes users, menus, and responsibilities; maintains configuration and setup tables in EBS.
  
• Schedules, facilitates, and/or participates in meetings related to supported enterprise business solutions; acts as a liaison with other staff and individuals, business units, and software vendors.
  
• Provides ongoing training for users through verbal and written communications, and assist with education of/communication to business units regarding system modifications and its impact to business processes.
  
• Performs functional quality assurance (QA) testing for assigned modules and assist/coordinate user acceptance (UA) testing.
  
• May be required to perform UAT testing for system maintenance, enhancement, and upgrades.
  
• Assists in production release coordination/communication activities with project manager, team members, and internal customers.
  
• Available for after-hours production release/patch testing and support activities as needed.
  
• Oracle System Configuration set up and support - Ability to modify existing workflows and create new work flows as per business request.
  

Skills & Experience:

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• Bachelor’s Degree in Business, Computer Science or related field.
  
• 2 years’ of experience that includes supporting at least three of the following EBS applications. Accounts Payable, Accounts Receivable, General Ledger, Cash Management, Project Costing, I-sourcing, i-procurement, Taleo, HRMs, Hyperion
  
• Strong knowledge and experience with supporting Oracle EBS modules and other Oracle products.
  
• Significant experience in EBS Financials in a technical support role.
  
• Experience with developer-related EBS setup such as creating custom concurrence programs and executables. Defining custom profile options, menus, forms, functions, etc.
  
• Understanding of basic EBS architecture – Oracle naming and setup conventions, file system layout, server architecture, etc.
  
• Experience using My Oracle Support OTN and other Oracle-provided support resources.
  
• Training and experience in below oracle tools:-
  
  • 
    
  • Oracle SQL
    
  • PL/SQL – ability to understand Oracle seeded PL/SQL program units. Ability to create business solutions within the context of Oracle PL/SQL
    
  • Oracle Forms and Reports – able to customize EBS program units
    
  • Oracle Forms Personalization
    
  • Oracle Workflow Builder – modify existing workflows or create new ones
    
  • Oracle Application Framework (OAF) – ability to understand Oracle seeded OAF program units.
    
  
  
• Possessing the ability to create business solutions within the context of Oracle OAF would be a plus.
  
• Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role.
  
• Good communication skills
  
• Innovative and Creative
  
• Proven excellent planning, organization and execution skills.
  
• Ability to drive change
  
• Teamwork
  
• Active listening, Good Personal Organisation
  
• Good knowledge of Banking laws and regulations
  

How to Apply:

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• Send your CV and application letter showing how you meet the role requirement stated above to: recruitment@nationalbank.co.ke by Friday, 1st May 2026
  
• Indicate Name & Job Reference No. NBK/ICT/03/2026 on email subject.
  
• Please note that applications received after the deadline will not be considered.
  
• Only shortlisted candidates will be contacted for the next stage/s of the process.