Senior Business Process Analyst

ABOUT THE COMPANY

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

JOB SUMMARY

The Senior Business Process Analyst is responsible for identifying, documenting, analysing, andimproving business processes through process review and reengineering initiatives. This is to drivebusiness efficiency through standardization and definition of process performance metrics to informcontinuous improvement. The role involves working with cross-functional teams to achieve optimalbusiness processes for the organization while managing systematic process changes with allstakeholders to ensure business operations are consistent with updated processes.Academic Qualifications1. Bachelor’s degree in business administration, IT, or any other related field2. BPM certification (Lean Six Sigma Green Belt / ABPMP) or experience with Kaizen3. Professional qualifications in Project Management and change management are an added advantage.Relevant Experience1. 5+ years’ cumulative experience with 3+ years of in business process analysis, processdocumentation, and process automation/Innovation /Reengineering2. Detailed understanding of the BPMN 2.0 mapping and flowcharts.3. Detailed understanding of policy, process, procedures, and operating instructions.4. Knowledge of process improvement methodologies.5. Demonstrate strong collaboration across all levels of the organization.6. Analytical, written, and verbal communication skills.7. Attention to detail, problem-solving, and decision-making skills.8. Specific exposure to insurance industry or financial services sector an added advantage

RESPONSIBILITIES

Strategic Responsibilities1. Develop and implement business process strategies aligned with the company's overall strategicobjectives.2. Identify opportunities for process improvement and innovation to enhance business performanceand competitiveness.3. Collaborate with senior management to define business process priorities and initiatives.4. Lead the development of business process models, roadmaps, and frameworks to support strategicinitiatives.5. Evaluate the impact of process changes on business outcomes and provide recommendations foroptimization.Process Documentation1. Identify and document end-to-end business processes and workflows based on business processmanagement best practices. 2. Develop and maintain process maps, flowcharts, and standard operating procedures (SOPs) in formof procedure manuals.3. Define process controls and performance metrics to ensure the company has operational efficiencybenchmarks for management decision making and strategic planning.4. Champion business process standardization and consistent practice across the organization to ensureuniformity in outputs and services.Process Improvement1. Coordinate business process reengineering initiatives to achieve fundamental changes towardsoperational excellence.2. Conduct periodic analysis of process data on defined metrics and evaluate existing processes toidentify opportunities for improvement.3. Engage stakeholders to gain insight into process inefficiencies, pain points, control lapses, policy,and regulation changes to build cases for process enhancements.4. Participate in roll out of new products and solutions in defining business processes to ensure optimaldesigns and operational practicality is taken into consideration for achievement of businessoutcomes.Project Management1. Lead and manage projects related to business process improvement initiatives.2. Engage with cross-functional teams to ensure project objectives are defined and accomplished.3. Monitor and report on project progress as project governance requirements.4. Conduct implementation reviews to evaluate the success of the process improvement initiativesChange Management1. Engage process stakeholders in challenging status quo on inefficient business practices.2. Executing applicable change management approaches to support business process improvementinitiatives.3. Implement sufficient controls in business process changes to ensure involvement of all stakeholdersand minimal disruption to business continuity.4. Monitor and reports on the adoption of new processes to ensure full adoption.5. Logging of identified potential risks and tracking closure on mitigation plans for seamless processchanges.Corporate Governance Responsibilities1. Ensure compliance with regulatory requirements, industry standards, and company policies in allbusiness processes.2. Develop and maintain process documentation, including policies, procedures, and controlmechanisms.3. Implement governance frameworks and controls to manage process risks and ensure data integrity.4. Collaborate with internal audit and compliance teams to address process-related issues and findings.People and Culture1. Promote a culture of process excellence, accountability, and continuous improvement across theorganisation.2. Drive effective stakeholder engagement, challenging the status quo where practices are inefficientand advocating for change.3. Support knowledge sharing through clear communication, training on new/updated processes, andcollaboration with cross-functional teams.4. Model professionalism, integrity, and results-oriented behaviour, balancing diplomacy withassertiveness to achieve delivery.

REQUIRED SKILLS

Process development, Negotiation, Business strategy

REQUIRED EDUCATION

Bachelor's degree