Senior Manager, Business Continuity Management

ABOUT THE COMPANY

These milestones define our growth, innovation, and impact—marking key moments that have shaped NCBA into the financial powerhouse it is today.

JOB SUMMARY

Job SpecificationsEducation & QualificationsBachelor's degree in Information Technology, Risk Management, Business or a related field.Professional BCM certification strongly preferred.Experience5+ years in business continuity, disaster recovery, operational risk or operational resilience.Demonstrated experience leading Crisis Management activation and post-incident reviews.Experience in financial services (fintech, PSP, banking or mobile money) across multiple jurisdictions.Working knowledge of regulatory BCM requirements across Loop DFS markets.Demonstrated experience coordinating BIAs, BCPs, DR tests, simulations and crisis communications across multiple teams and countries.Technical Specifications BCM, DR & Operational ResilienceStrong working knowledge of recognised BCM, operational resilience and risk and control frameworks.Hands-on experience designing BIAs, BCPs, DR plans and Crisis Management protocols across quarterly testing cycles with audit-ready documentation.Regulatory & AuditFamiliarity with BCM regulatory frameworks applicable to PSPs across Loop DFS markets.Experience preparing BCM submissions for management, audit, Group BCM and regulators.Technology AwarenessWorking understanding of core banking, payment switches, API gateways, CRM and critical fintech platforms.Familiarity with cloud and SaaS operating models and their resilience considerations.Crisis ManagementDemonstrated ability to coordinate executive decision-making and stakeholder communications during live incidents, with strong post-incident review discipline.Project Management & DocumentationStrong project management, documentation and reporting discipline.

RESPONSIBILITIES

BCM Framework, Plans & Testing — 40%Framework Ownership: Own the Loop DFS BCM framework across all markets, aligned to Group BCM policy, regulatory expectations and recognised international standards.BIA & BCP Programme: Ensure every critical business unit — Product, Operations, Technology, Finance, Customer Experience, Compliance — maintains current Business Impact Analyses and Business Continuity Plans. Lead annual and ad-hoc reviews.Testing & Simulations: Run the quarterly call-tree, DR switchover and crisis simulation calendar. Document all results, gaps and remediations. Maintain the central BCM test repository as audit-ready evidence.DR Alignment: Work with Technology to validate IT Disaster Recovery Plans, RTOs and RPOs against business BCPs. Sign off on alignment annually.Crisis Management Leadership — 25%Protocol Design: Design and maintain the Loop DFS Crisis Management protocol; ensure country-level activation protocols are tailored to each jurisdiction and tested.Crisis Activation & Coordination: Activate the Crisis Management response during major incidents. Coordinate decision-making, communications and recovery across executive, country, technology and customer-facing teams in real time.Post-Incident Reviews: Lead structured post-incident reviews. Capture lessons learned, drive closure of remediation actions and update BCM and CM documentation accordingly.Committee Secretariat: Serve as secretary to the Loop DFS BCM and Crisis Management Committee — convene meetings, set agendas, document decisions, and report to the Head TM&R and Group BCM lead.Reporting & Audit Support — 20