Senior Officer, Mandates (Senior Business Analyst 2)

ABOUT THE COMPANY

The Central Bank of Kenya was established in 1966 through an Act of Parliament - the Central Bank of Kenya Act of 1966. The establishment of the Bank was a direct result of the desire among the three East African states to have independent monetary and financial policies. This led to the collapse of the East Africa Currency Board (EACB) in mid 1960s.
Following the promulgation of the new constitution on August 27th, 2010, the Central Bank of Kenya (CBK) is now established under Article 231 of the Constitution, 2010. Under this Article the Central Bank has the responsibility of formulating monetary policy, promoting price stability, issuing currency and performing any other functions conferred on it by an Act of Parliament.
The Constitution guides that “the Central Bank shall not be under the direction or control of any person or authority in the exercise of its powers or performance of its functions”.

JOB SUMMARY

Qualifications1. Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study.2. Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.Work ExperienceNot less than three (3) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

RESPONSIBILITIES

Strategic Responsibilities1. Contribute as appropriate to the performance of other functions and to the overall achievement of the Bank’s strategic objectives.2. Work effectively as part of the team to deliver on the Key Result Areas and demonstrate competencies of the role.Technical and Operational Responsibilities1. Provide guidance to customers on mandate roles and user access rights.2. Conduct pre-approval checks on all mandates and users.3. Counter check data captured in the system to ensure it matches supporting documents attached to the created mandate.4. Validate ID documents, signatures, work permits (where applicable) and institutional approvals used in creation of mandates.5. Ensure mandate expiry periods comply with policy.6. Reject non-compliant requests and guide customers on corrections.7. Maintain mandate processing Service Level Agreements (SLAs).8. Track and manage mandate queues in the system.9. Escalate overdue, complex, or high-risk mandates to the Section Head.10. Provide regulatory reports, management dashboards and internal audit reports.11. Maintain proper filing of Mandate forms and ID documents that are received physically over the counter.12. Review and approve Online Banking (OLB) -originated requests in Spotlight.13. Respond to customer queries on email, phone and walk-in engagements.14. Withdraw users who were migrated to the new system on TRANSACT System so that they can be created on OLB.15. Review user creations, mandates renewal request and edits on spotlight.16. Receive and process mandate withdrawal/deletion instructions.17. Create mandates for newly opened accounts for an institution.18. Assist with onboarding of CECMs and Clerks in accordance with PFM Act and CBK procedures.19. Provide mandate reports for clients upon request.20. Validate consistency across spotlight, TDH and TRANSACT system.21. Generate infinity reports i.e. active users, expired users, withdrawn users and suspended users.22. Enforce policy on mandates creation, National Treasury approval for MDAs, clerks for assemblies and CECMs for executive.23. Monitor OLB mandate activity and exceptions.24. Prepare issues for daily operations meeting.25. Create and manage mandates for internal users.26. Support CBK Branches on mandates activities.27. Resolve queries and complaints from customers and make decisions in marginal risk Situations.28. Prepare requisite investigation reports required by EACC or any other investigating Authority as and when requested.Other Responsibilities1. Audit tellers cash tills at the close of business.2. Assist in preparation of the Banking Strategic Plan.3. Assist in preparation of yearly budget for Financial Institutions Operations Section.4. Provide information for input into the Training Plan.5. Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks and other financial institutions.6. Comply with the Bank policies, procedures, guidelines and internal controls.7. Perform any other task as may be assigned from time to time.

REQUIRED SKILLS

Conflict and complaint resolution, Risk analysis, Financial reporting, Sales strategy

REQUIRED EDUCATION

Bachelor's degree