Senior Operations Manager

ABOUT THE COMPANY

Our mission is to build the capacity of the people of Lwala, Kenya, to advance their own comprehensive well-being.

JOB SUMMARY

Education and Experience ProfileBachelor’s degree in Business Administration, Finance, Supply Chain, ICT, or a related field (Master’s degree preferred)Minimum of 10 years’ experience in operations management, preferably in an NGO or development contextProfessional certification (e.g., ICPAK, ACCA, Procurement/Supply Chain, ICT certifications) is an added advantageStrong understanding of procurement systems, ICT infrastructure, and operational complianceExperience managing ERP systems (e.g., Microsoft Dynamics Business Central is an advantage)Proven experience in managing multi-functional teams and complex operations

RESPONSIBILITIES

Strategic Operations LeadershipTranslate organizational strategy into effective operational plans and systemsLead the development and continuous improvement of operational processes to enhance efficiency and impactMonitor and report on operational performance against set goals and KPIsEnsure implementation of audit recommendations and continuous operational improvementsProcurement, ICT and Operations Oversight:Provide strategic oversight of procurement, ICT, logistics, fleet, security, and administration functionsEnsure procurement processes are compliant, transparent, and deliver value for moneyOversee supply chain management including sourcing, inventory, asset management, and distributionStrengthen ICT systems, ensuring reliability, data integrity, and user supportMaintain and optimize ERP systems to meet organizational and user needsOversee logistics operations including fleet management, security coordination, and facility operationsAsset and administrative oversight:Ensure efficient utilization and safeguarding of organizational assets and resources in their departmentOversee facilities management to maintain safe, functional, and compliant work environmentsDrive cost-efficiency and accountability in resource allocation and utilizationEnsure adherence to organizational policies, procedures, and regulatory requirementsRisk mitigation and controls:Strengthen internal controls and ensure compliance with legal, regulatory, and organizational policiesLead risk identification, mitigation, and monitoring in their departmentPromote environmental sustainability initiatives, including Green Office practicesEnsure workplace safety standards are upheld, fostering a safe and compliant work environmentLeadership and People Management:Provide leadership, coaching, and performance management for the Operations teamBuild a high-performing, accountable, and collaborative team cultureIdentify capacity gaps and support staff development and training initiativesWork closely with People & Culture to address staff engagement and performance issuesProcess Improvement:Identify inefficiencies and implement process improvements across departmentsIntroduce systems, tools, and technologies that enhance productivity and service deliveryChampion innovation and continuous improvement within the operations function

REQUIRED SKILLS

Operative planning, Reporting, Business strategy, People management, Operative management

REQUIRED EDUCATION

Bachelor's degree