SENIOR TOUR CONSULTANT

NATURE OF JOB

FULL TIME

INDUSTRY

TRAVEL & TOURISM

SALARY

KSHS.90,000 -100,000

JOB LOCATION

UPPER HILL

DUTIES AND RESPONSIBILITIES

· Develop and customize high-quality itineraries for corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.

· Manage end-to-end tour operations, coordinating flights, hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy rate.

· Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 20–30%.

· Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.

· Strengthen client relationships by providing proactive communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention scores.

· Coordinate with finance to ensure timely invoicing, payment tracking, and reconciliation, maintaining 100% compliance with internal processes.

· Lead, train, and mentor junior consultants to uplift service standards, enhance product knowledge, and improve departmental efficiency.

· Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.

· Generate sales reports, forecasts, and performance analytics to support strategic decisions and demonstrate measurable outcomes.

· Ensure strict adherence to regulatory requirements, company SOPs, and risk-management guidelines for all tours and travel operations.

· Represent ATS Travel at client meetings, presentations, and industry events to strengthen brand visibility and drive potential business leads.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Bachelor’s degree in Tourism Management, Travel & Hospitality, Business Administration, or a related field.

· Professional certification in IATA/UFTAA, Tour Operations, Travel Consultancy, or GDS systems (Amadeus/Galileo/Sabre) is an added advantage.

· 5+ years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour company.

· Demonstrated hands-on experience in group travel management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).

· Strong track record of building client relationships, handling end-to-end tour logistics, and closing high-value travel packages.

· Practical experience working with global suppliers, DMCs, airlines, and hotel partners.

· Proficiency in online booking tools and travel management systems.

· Experience supervising or mentoring junior staff is an added advantage.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.