- Minimum Qualification :
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
ABOUT THE COMPANY
Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone Group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company. Safaricom employs over 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret in which it manages retail outlets. Currently, it has nationwide dealerships to ensure customers across the country have access to its products and services.
JOB SUMMARY
Qualifications5+ years of experience in UX/product design, with at least 1–2 years mentoring or leading other designers.Experience designing complex workflows or internal tools—preferably in B2B or enterprise environments.Strong portfolio demonstrating craft excellence, systems thinking, and leadership impact. Excellent communication, facilitation, and feedback skills.Comfortable balancing hands-on work with mentorship responsibilities.Skilled in Figma and modern design tools; experience with design systems and token-based theming is a plus.
RESPONSIBILITIES
Lead design work for high-impact internal tool initiatives.Translate complex workflows into streamlined, user-friendly interfaces.Work end-to-end—from research and concepting to prototyping and delivery.Maintain design quality and consistency across your own and the chapter's output.Mentor and support designers in ypur chapter across squads working on internal tools.Facilitate regular design critiques, craft development sessions, and chapter rituals.Champion best practices in design process, documentation, accessibility, and design system usage.Help build a healthy team culture grounded in feedback, inclusion, and continuous learning.Partner with PMs/POs, engineers, and other cross-functional leads.Advocate for user-centered design and accessibility across the internal platform experience.Contribute to evolving our design system, patterns, and guidelines for internal use cases.
REQUIRED SKILLS
System architecture, Project management, Concepting and ideation, User experience (UX and UI) design
REQUIRED EDUCATION
Diploma, Associate's degree
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