Want to know how your job could evolve with AI? Join the discussion and get your personalised AI career outlook. Click here.
S

Service Centre Manager

Safal Group

Yesterday
New
Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Kenya

Job descriptions & requirements


Key responsibilities:

  • Strategize and execute action plans to grow business and market footprint in the assigned territory/region.
  • Oversee all service centre operations, including production, coil and finished goods inventory management, and facility upkeep.
  • Build controls to ensure no loss, pilferage, damage, or degradation of stocks and assets.
  • Lead and manage the direct sales team to grow business within the defined market.
  • Engage and develop customers from all relevant customer segments and create systems ensuring exemplary customer service at every stage.
  • Ensure accurate profiling and timely dispatch of distribution customer orders in coordination with the Customer Service Department.
  • Manage all the allotted resources, including administration, production, and logistics, efficiently and effectively.
  • Coordinate business development, local marketing, and promotional activities in partnership with the Marketing team and other concerned teams.
  • Develop and grow building solutions sales by integrating roofing products, accessories, and all the solutions offered by the company.
  • People Leadership & Capability Development; Lead, coach, motivate, and develop Service Centre employees.
  • Compliance, Safety & Risk Management: Ensure compliance with Health, Safety, Environment, and Quality (HSEQ) standards.

Requirements

Qualifications required:

  • Minimum academic qualification: Bachelor's Degree in Business Administration, Sales & Marketing, Commerce, Supply Chain, Engineering, or a related field.
  • Qualifications as an added advantage:   Diploma or Professional Qualification in Sales, Marketing, or Business Management.
  • Professional registration:

Experience required:

  • General work experience (years):  7-10 years
  • Specific to the position (level/discipline/years):  2-3 years in a supervisory or management role.
  • Industry: Construction / Manufacturing

Key competencies and skills:

  • Leadership and people management
  • Strong analytical capability
  • Planning and organisational skills
  • In‑depth understanding of sales and marketing processes
  • Conflict resolution and stakeholder management
  • Clear and effective communication
  • Customer Relationship Management
  • Strategic Thinking
  • Financial Analysis & Budget Management

Language requirements:

  • Kiswahili
  • English

Computer literacy:

  • End user of an ERP System is a must – preferably SAP ERP System
  • Well conversant with MS Excel, Word, PowerPoint, and Microsoft Outlook

Personality profile:

  • Positive and employee‑centric
  • Results‑driven and achievement‑oriented
  • Energetic, self‑motivated, and proactive
  • High integrity and strong focus


Key responsibilities:

  • Strategize and execute action plans to grow business and market footprint in the assigned territory/region.
  • Oversee all service centre operations, including production, coil and finished goods inventory management, and facility upkeep.
  • Build controls to ensure no loss, pilferage, damage, or degradation of stocks and assets.
  • Lead and manage the direct sales team to grow business within the defined market.
  • Engage and develop customers from all relevant customer segments and create systems ensuring exemplary customer service at every stage.
  • Ensure accurate profiling and timely dispatch of distribution customer orders in coordination with the Customer Service Department.
  • Manage all the allotted resources, including administration, production, and logistics, efficiently and effectively.
  • Coordinate business development, local marketing, and promotional activities in partnership with the Marketing team and other concerned teams.
  • Develop and grow building solutions sales by integrating roofing products, accessories, and all the solutions offered by the company.
  • People Leadership & Capability Development; Lead, coach, motivate, and develop Service Centre employees.
  • Compliance, Safety & Risk Management: Ensure compliance with Health, Safety, Environment, and Quality (HSEQ) standards.

Requirements

Qualifications required:

  • Minimum academic qualification: Bachelor's Degree in Business Administration, Sales & Marketing, Commerce, Supply Chain, Engineering, or a related field.
  • Qualifications as an added advantage:   Diploma or Professional Qualification in Sales, Marketing, or Business Management.
  • Professional registration:

Experience required:

  • General work experience (years):  7-10 years
  • Specific to the position (level/discipline/years):  2-3 years in a supervisory or management role.
  • Industry: Construction / Manufacturing

Key competencies and skills:

  • Leadership and people management
  • Strong analytical capability
  • Planning and organisational skills
  • In‑depth understanding of sales and marketing processes
  • Conflict resolution and stakeholder management
  • Clear and effective communication
  • Customer Relationship Management
  • Strategic Thinking
  • Financial Analysis & Budget Management

Language requirements:

  • Kiswahili
  • English

Computer literacy:

  • End user of an ERP System is a must – preferably SAP ERP System
  • Well conversant with MS Excel, Word, PowerPoint, and Microsoft Outlook

Personality profile:

  • Positive and employee‑centric
  • Results‑driven and achievement‑oriented
  • Energetic, self‑motivated, and proactive
  • High integrity and strong focus


Important safety tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.

This action will pause all job alerts. Are you sure?

Cancel Proceed

Similar jobs

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum Confidential
4 years ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

v2.homepage.newsletter_signup.choose_type

We care about the protection of your data. Read our

We care about the protection of your data. Read our  privacy policy .

Or your alerts