Social Media Community Development Manager

Community Growth & Management

•   Content Strategist & Copywriter: Develop and curate engaging social media content that sparks conversations, fosters brand loyalty, and attracts new followers (Facebook, Twitter, Instagram, etc.). This includes writing captivating captions, headlines, and social media ad copy that aligns with brand voice and campaign goals.

•   Community Champion: Actively participate in online conversations, respond to comments and messages promptly, and address any customer service inquiries in a friendly and helpful manner.

•   Brand Advocate: Act as the brand's voice on social media, ensuring all interactions are consistent with the brand's personality and messaging.

•   Community Builder: Organise contests, polls, and other interactive activities to encourage participation and build a strong sense of community around the brand.

•   Influencer Collaborator: Identify and partner with relevant social media influencers to expand brand reach and connect with new audiences.

Social Media Reporting

•   Monitor and Analyse: Monitor brand mentions, track industry trends, and analyse social media metrics (engagement rate, follower growth, reach) to measure the effectiveness of social media strategies and identify areas for improvement].

•   Insights Whisperer: Translate social media data into actionable insights, informing content creation, campaign development, and overall community management strategies.

•   Reporting Rockstar: Regularly generate reports that track progress towards social media goals and demonstrate the value of community management to the organisation.

Collaboration & Strategy

•   Team Player: Collaborate with internal teams (marketing, design, customer service) to ensure a cohesive brand presence across all channels..

•   Campaign Collaborator: Work with marketing teams to develop and implement integrated social media campaigns, providing creative content and copywriting input for social media ads.

•   Strategic Thinker: Stay up-to-date on the latest social media trends and platforms, proposing new strategies and tactics to enhance the brand's social media presence.

How do I Qualify?

•   Minimum 2-3 years of experience in social media community management or a related field.

•   Proven experience in developing and executing social media content strategies across multiple platforms (Facebook, Twitter, Instagram, etc.).

•   Strong writing skills with the ability to craft clear, concise, and engaging social media copy (captions, headlines, ad copy) that aligns with brand voice and campaign goals.

•   Excellent communication and interpersonal skills, with a passion for building and engaging online communities.

•   A keen understanding of social media trends and best practices.

•   Proficiency in social media management tools (e.g., Hootsuite, Sprout Social).

•   Ability to analyse social media data and translate insights into actionable strategies.

•   Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

What Skills do I need?

●      Deep understanding of major platforms (Facebook, Instagram, etc.) and their functionalities.

●      Strong writing skills to craft engaging captions, headlines, and ad copy (aligned with brand voice).

●      Ability to analyse social media data (engagement, follower growth) to measure success and identify improvements.

●      Solid organisation and time management to manage multiple platforms, campaigns, and interactions.

●      Passion for building online communities with excellent communication and interpersonal skills.

●      Creativity & strategic thinking to develop engaging content strategies and social media campaigns while staying updated on trends.

●      Ability to work effectively with internal teams (marketing, design, customer service) for a cohesive brand experience.

●      Strong understanding of the brand voice and messaging to ensure consistent brand representation on social media.Community Growth & Management

•   Content Strategist & Copywriter: Develop and curate engaging social media content that sparks conversations, fosters brand loyalty, and attracts new followers (Facebook, Twitter, Instagram, etc.). This includes writing captivating captions, headlines, and social media ad copy that aligns with brand voice and campaign goals.

•   Community Champion: Actively participate in online conversations, respond to comments and messages promptly, and address any customer service inquiries in a friendly and helpful manner.

•   Brand Advocate: Act as the brand's voice on social media, ensuring all interactions are consistent with the brand's personality and messaging.

•   Community Builder: Organise contests, polls, and other interactive activities to encourage participation and build a strong sense of community around the brand.

•   Influencer Collaborator: Identify and partner with relevant social media influencers to expand brand reach and connect with new audiences.

Social Media Reporting

•   Monitor and Analyse: Monitor brand mentions, track industry trends, and analyse social media metrics (engagement rate, follower growth, reach) to measure the effectiveness of social media strategies and identify areas for improvement].

•   Insights Whisperer: Translate social media data into actionable insights, informing content creation, campaign development, and overall community management strategies.

•   Reporting Rockstar: Regularly generate reports that track progress towards social media goals and demonstrate the value of community management to the organisation.

Collaboration & Strategy

•   Team Player: Collaborate with internal teams (marketing, design, customer service) to ensure a cohesive brand presence across all channels..

•   Campaign Collaborator: Work with marketing teams to develop and implement integrated social media campaigns, providing creative content and copywriting input for social media ads.

•   Strategic Thinker: Stay up-to-date on the latest social media trends and platforms, proposing new strategies and tactics to enhance the brand's social media presence.

How do I Qualify?

•   Minimum 2-3 years of experience in social media community management or a related field.

•   Proven experience in developing and executing social media content strategies across multiple platforms (Facebook, Twitter, Instagram, etc.).

•   Strong writing skills with the ability to craft clear, concise, and engaging social media copy (captions, headlines, ad copy) that aligns with brand voice and campaign goals.

•   Excellent communication and interpersonal skills, with a passion for building and engaging online communities.

•   A keen understanding of social media trends and best practices.

•   Proficiency in social media management tools (e.g., Hootsuite, Sprout Social).

•   Ability to analyse social media data and translate insights into actionable strategies.

•   Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

Applications to be sent to: work@brand2d.com by Thursday 12th February 2026