Supervisor, Operations

FUNCTION/DEPARTMENT

ANT – Operations

REPORTS TO Operations Manager  

DIRECT REPORTS/SUPERVISES

The following staff / functions based:

1. Supervisor Operations Mombasa (1)
2. Drivers (6)
3. Riggers (6)                                                                          
4. Clerks (any clerks assigned in Mombasa)

JOB PURPOSE

Organize and lead the sustainable and profitable execution of ANT operations based in Mombasa.

Working relationships:

·        Counterpart to ANT operations supervisor in Nairobi and other ops centres.

·        ANT operations Team

·        HR

·        Finance and IT

·        QHSE

·        Customer

·        Statutory / Regulatory Authorities

·        Suppliers

Key Responsibilities

1)       Lead the assigned operations team.

-         Manage the teams responsible for the operations assigned. 

-         Be the main counterpart in Mombasa to the operation supervisers colleagues based in Nairobi and other operational centers.

-         Build the operational organization, the expertise, the means and contacts persons

2)       Ensure the standard operations process are in place to deliver the desired services and monitor the compliance thereto.

3)       Transport Fleet management

Daily management of the ANT fleet of vehicles based in Mombasa i.e. Fleet maintenance (mechanical and accessory), fleet operations (allocations, monitoring and fleet compliance (licenses, utilization).

4)       Planning the efficient delivery of operational input to the clearance and handling of all orders for assigned customers.

-         Coordinate the actions of the various ANT operators in order to achieve efficient delivery of assigned shipments.

-         Monitor the quality of service provided to the clients (internal as well external) and take appropriate action consultative with operations manager and counterpart operations supervisers to achieve the service and report accurately daily, weekly, monthly.

-         Coordinate services delivery from approved suppliers.

-         Alignment of the logistics planning in line with customers for all goods planned to arrive, under clearance, at the yards and bonded warehouses.

o   Port interventions

o   CFS interventions

o   Yard interventions

o   Warehouse interventions

5)       File management.

-         Ensure accurate and timely documentation of all ANT customer  files physically and in all approved corporate operating  systems e.g SPOT

-         Ensure complete documentation of all ANT files as per set regulations for physical files as well as in EDOC.

-         Follow up and rectification of customer queries within your scope.

-         Ensure all files are handled with utmost confidentiality and compliance to statutory requirements and company policy.

-         Support initiatives for credit control.

6)       Invoice Processing / Cost control

-         Receiving invoices i.e. port, ex-warehouse, warehouse, accessory and transport invoices including ANT invoices

-         Verification and processing invoices for approval based on the tariff cards or LPO in case of accessories with supporting documents

Key Skills

·        Organizational

·        Leadership

·        Computer literacy

Experience

3  yrs in C & F

Extent of Authority :

·        Has decision making authority  in aspects directly linked to the operational tasks but always in consultation with General manager and fellow supervisory level colleagues.

Personal Attributes

·        Result oriented

·        Team player

·        Integrity

·        Ability to drive a team to work towards common goals

·        Problem solver

Qualifications

·        Diploma / Degree in Commerce or related field.

·        3 years in Clearing and Forwarding

·        Has worked in the Automotive Industry