Team Lead - Bungoma, Chwele
Ramoz Communications Ltd
Today
Easy apply
New
Skills Assessment
Job summary
Vacancy for a Team lead in Bungoma, Chwele
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Rest of Kenya, Kenya
Job descriptions & requirements
Reporting and Performance
• Submitting monthly reports of your branch to the prescribed email to the HQ.
• Ensuring you hold weekly meeting with your staff and share minutes with the HQ team to be in copy.
• Achieving of your monthly targets given to you.
• Ensuring that internal control procedures in place are working effectively and efficiently in curbing threats to the business.
• Carrying out daily reconciliations with the Cashier at the end of every shift and opening of shift and also ensure that the records have signatures appended to show responsibility.
• Conducting impromptu spot checks on the Mpesa department to ensure that cash and float reconcile at any given point in time.
• On Mpesa-Ensure and put in necessary mechanisms that Mpesa money is not given to nearby Agents to do business with.
• On Mpesa-whenever there is a change of guard at any given point of the day, ALWAYS handover to the other party taking charge and make sure everything is documented in the Mpesa book to avoid cash shortages. i.e. float and cash
• On Mpesa-it is mandatory that the person transacting use their own logins for ease of follow up.
• The roles of an Mpesa attendant and Branch Manager are very clear, one operates the Mpesa and the other supervises the whole shop. There shouldn’t be instances that an Mpesa is operated by both people, that shall bring differences and misunderstanding especially when there is a cash shortage. As the manager, avoid involving yourself in operations but supervise as that will enable you solve problems that arise instead being part of the problem, (with exception of off-days).
• Reconcile daily sales book to the sales generated by the cashier at the end of every shift confirming the price variances if any.
• It is your duty to ensure that phones from outside are not sold at the shop.
• It is your duty to ensure that the sales process is conducted as stipulated: -No sales person should handle cash proceeds from a customer.
• Ensure that in the event that any phone is sold beyond the company expected price, all funds are received and channeled to the cashier.
• It is your duty to ensure safe custody of receipt books at your branch, no person is authorized to use a receipt book without your express approval incase of unforeseen interruptions. The book should always be in the safe where you have the keys to.
• Ensure that sales are receipted at the point of sale and not at a later time apart from airtime sales.
• Ensure that all cash sales are tilled at closure of business.
Sales & Stock management
• Developing effective strategies of boosting your sales across the different products at your disposal.
• Understanding the market through the clients and getting to work on their needs in order to achieve desired objectives.
• Ensure that your team is well equipped knowledge wise and have necessary training in understanding of the products to be able to sell to the client. If you think theres training that needs to be done beyond what you can do, liase with the HQ team for their input.
• It is your responsibility to ensure that stock take is conducted on a weekly basis and share the same copy for filing with the HQ team.
• Be in a position to understand and identify the fast- and slow-moving stocks to avoid holding cash through unmovable items.
• Develop a relationship with sales agents of different phone companies within our region as this will help cement your understanding of the market and be abreast of the latest cameo in the market. As the saying goes’’ Information is power’’.
• Spearhead the adoption of (Router Sales+Lipa na Mpesa Merchant Tills) matters at your branch by understanding how it works, having engagements with Safaricom team at the ground level and forging a clear path for you DSA in charge of the docket. The DSA also reports to you.
• Carry out marketing and promotion from time to time to sensitize and provide awareness.
Airtime
• Source for more competitive Dsa’s to boost your airtime sales
• Make sure route maps/route plans of each Dsa is well displayed at the back office, this is a POSA Safaricom audit requirement, and maintain all contact details of customers served by the Dsa,
• Issuing stocks to Dsa and ensure regular zero balancing, check their stocks serially and ensure they are from the company
• Make an effort to establish where the DSA’s resides so that incase of any eventuality you know where to track him.
• NB. Regular zero balancing ensures Dsas do not use company’s cash for their personal use.
Security
• Always ensure that the branch is armed and disarmed accordingly and appropriately at the shop premises.
• See to it that the security man hands over to you on arrival and after when departing the premises and also has an incidence book that shall capture his time in and out and any matters of concern that shall happen for future reference.
• Ensure that the backup apparatus and system is operating effectively and efficiently and you are in a position to detect and report any malfunctioning with the system. The system should only be operated by you and nobody else because of the sensitiveness of the system.
• Ensure that the cameras are all working from time to time by checking them and ensure they are in good standing. Same applies to the alarms and sensor motion. Always test them to determine whether they are working.
• Ensure that you have all the branch keys safely at your vicinity and avoid displacing them aimlessly at the branch where they are easily accessible by anyone.
• It is advisable that you make good amends with the security team in your region so that you develop an understanding with them incase of any threat you can just make a call.
A.O.B
• Carry out banking activities and make sure the records are kept well.
• Provide leadership and guidance as you maintain overall discipline and teamwork of the staff at the branch.
• Ensure the branch remains clean and meets Safaricom POSA standards at all times.
• Safeguard all companies’ properties and documents at the branch.
• Ensure all company policies are observed and rules are followed to the later.
• Any other duty that will be assigned to you by the Director or Head office team.
As the custodian of the company properties at the branch, i.e. Cash and stock, it is your responsibility to make sure the branch does not lose the mentioned i.e. cash and stocks, in the cash of such incidence you will be held liable and carry full responsibility of recovering the losses.
Note. You are not allowed to send any cash to the head office staff or to the other branches unless you are authorized by the Director. Failure to which will be treated as negligence and may lead to summary dismissal.
Most preferably Male for this position with at least past experience in a similar role(Phone Industry)
Salary expectation (23k-30k) NET.
Sites: Bungoma & Kisii regions.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
