- Minimum Qualification :
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
ABOUT THE COMPANY
Old Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately 61 500 employees.
JOB SUMMARY
KNOWLEDGE & EXPERIENCE 5+ years’ experience in life claims function, with 2+ years in a supervisory or lead roleStrong knowledge of retail life products and systemsQUALIFICATIONS Bachelor’s degree in Commerce or a related field.Professional certification (e.g., AIIK, ACII, ALMI) preferred
RESPONSIBILITIES
Supervise the assessment and processing of individual life claims, ensuring adherence to SLA, policy terms, and regulatory guidelines.Review high-value or complex claims and provide technical input on eligibility and documentation.Collaborate with medical providers, reinsurers, and internal stakeholders for effective claims resolution.Track and report claim trends and develop initiatives to manage service qualityLead initiatives to improve claims efficiency, reduce leakage, and mitigate operational risksConduct regular team meetings, coaching and performance evaluations to direct reportees.Ensure all claims practices are aligned with the Anti-Money Laundering (AML) Act, the Data Protection Act (DPA), and Insurance Regulatory Authority (IRA) guidelines.Ensure screening and verification of claimants and beneficiaries, and escalate any red flags or fraud indicators in accordance with internal compliance policies
REQUIRED SKILLS
Supervision, Risk management, Candidate and personnel background checks, Customer support, CRM systems
REQUIRED EDUCATION
Bachelor's degree
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