Technical Sales Representative

Key Responsibilities:

·       Promptly and professionally attend to all customers, including walk-ins, referrals, and leads, ensuring a positive experience.

·       Identify customer needs and recommend suitable products or services.

·       Generate new sales leads and actively follow up to convert them into customers.

·       Prepare and process Proforma Invoices (PFIs) and Sales Order Forms (SOFs) accurately and promptly.

·       Follow up on payments and coordinate product delivery schedules efficiently.

·       Maintain long-term customer relationships to encourage repeat business and referrals.

·       Support product demonstrations and actively showcase product features to clients.

·       Collaborate with internal teams to ensure timely order fulfillment and delivery.

·       Assist in the development and implementation of sales promotions and campaigns.

·       Handle customer complaints or concerns with professionalism and escalate where necessary.

·       Track daily sales activities, maintain accurate sales records, and report performance metrics.

·       Identify new business opportunities and contribute to sales growth strategies.

Qualifications:

·       Bachelor’s Degree or Diploma in Sales, Marketing, Business Administration, or related field.

·       3+ years of proven experience in sales or customer relationship management.

·       Experience in retail, B2B sales, or product-based sales is an added advantage.

·       Basic technical knowledge of speakers and sound systems.

·       Strong sales, negotiation, and persuasion skills.

·       Strong verbal and written communication abilities.

·       Proficiency in Microsoft Office Suite, CRM systems, and digital sales tools.

·       Strong problem-solving and conflict resolution skills.

·       Good moral standing.

·       Ability to work independently and within a team.