Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Job descriptions & requirements
What You'll Need
Education & Background:
- Required:Educational background in Information Technology(focused on Software, Systems, or Computer Science rather than hardware).
- Required:Proven experience in technical support, specifically involving API troubleshooting and debugging.
- Experience in a SaaS support environment is highly beneficial.
- Familiarity with the Shopify ecosystem or other e-commerce platforms is highly desirable.
In this role, you will:
- Respond to customer inquiries via email, chat, and other communication channels.
- Troubleshoot and resolve issues involving API debuggingand web platforms (e.g., Shopify, Stripe).
- Retrieve and analyze payloads to identify root causes of failed requests.
- Thrive in a dynamic e-commerce landscape where product features, shipping rules, and customs requirements are subject to frequent changes.
- Log and manage support tickets with high accountability and attention to detail.
- Collaborate with engineering teams by identifying not just whatis malfunctioning, but why.
- Contribute to internal knowledge bases and support documentation.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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