Telemarketing
Job summary
Initiate outbound calls to corporate customer leads, introduce products, explore needs, screen for potential leads and drive deal closure; be responsible for customer follow-up and CRM record-keeping, and achieve sales targets and outbound call process metrics. Requirements: clear communication skills, strong stress tolerance, goal-oriented mindset
Job descriptions & requirements
1. Outbound Calling and Customer Engagement
· Proactively contact customer leads and existing customers assigned by the company via phone, introduce products and services, and complete daily outbound calling tasks.
· Communicate in accordance with the standard script process to accurately identify the customer's identity, needs and intention level.
2. Demand Exploration and Intent Screening
· Identify the client's business scenario, pain points, budget and decision-making chain through inquiries, and assess the client's intent level.
· Effectively screen, categorize and tag leads, and output a list of high-intent customers.
3. Product Introduction and Sales Conversion
· Clearly explain product functions, advantages, pricing policies and activity plans to customers, and address their questions.
· Drive customers to complete conversion actions such as trial use, trial listening, demonstration, appointment, contract signing, and order placement to achieve sales targets.
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