TOUR CONSULTANT

JOB TITLE: TOUR CONSULTANT

NATURE OF JOB: FULL TIME

INDUSTRY: TRAVEL & TOURISM

SALARY: KSHS.30,000 PLUS COMMISSIONS

JOB LOCATION: ALONG NGONG ROAD

DUTIES AND RESPONSIBILITIES

Travel Planning & Itinerary Management

• Research and design customized travel itineraries that match clients’ preferences, budgets, and schedules.
• Provide expert recommendations on destinations, activities, accommodations, and transportation.
• Coordinate multi-destination trips, ensuring smooth logistics and time management.
• Keep up to date with travel regulations, visa requirements, and local protocols where applicable.

Client Relationship Management

• Respond promptly and professionally to client inquiries via phone, email, and in- person meetings.
• Handle client concerns, complaints, or last-minute changes to ensure a high level of satisfaction.
• Maintain strong relationships to encourage repeat business and referrals.

Sales & Marketing Support

• Promote and sell tour packages, holiday specials, and add-on services.
• Assist in marketing campaigns, including social media promotion, events, and collaborations with partners.
• Track sales leads, follow up with potential clients, and achieve or exceed sales targets.

Booking & Travel Logistics

• Manage all aspects of travel arrangements including flight bookings, hotel reservations, transport, and activities.
• Liaise with travel suppliers, tour operators, and local vendors to confirm services.
• Prepare accurate travel documents, confirmations, and itineraries for clients.

Administrative Duties

• Maintain comprehensive records of bookings, client preferences, and payments.
• Prepare reports on sales performance, client feedback, and trends in the travel industry.
• Assist in budgeting and cost management for group tours or corporate travel.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Minimum of 3 years’ experience in a busy travel or tours company
• Proven experience in itinerary planning, tour management, and customer service
• Strong knowledge of travel destinations, airlines, accommodation, and visa processes
• Excellent communication, interpersonal, and negotiation skills
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in Microsoft Office and travel booking software