Travel Coordinator

• Key Responsibilities

  Travel Coordination & Customer Service

  • ·       Provide one-on-one support to customers during the planning and booking process
  • ·       Coordinate itinerary details, collect any necessary paperwork from the customer, and ensure forms and documents are completed
  • accurately
  • ·       Communicate with vendors and partners to secure reservations and pricing
  • ·       Provide customers with reminders and guidelines to assist with their trip preparation
  • ·       Work with customers, vendors, and internal staff to resolve client issues including booking problems, travel changes, and other
  • concerns

  
  

  Administrative & Operational Support

• ·       Maintain organized lead information, customer records, digital files, and internal documentation
• ·       Assist in the development of internal and external facing resources including workflow SOPs and customer FAQs
• ·       Support team scheduling and communication workflows
• ·       Compile data and prepare reports for leadership

Cross-Functional Collaboration

• ·       Communicate customer needs clearly to ensure service delivery expectations are met
• ·       Support special projects, group trips, or mission-based travel initiatives as needed
• ·       Assist in marketing efforts as requested

Key Competencies

• ·       Strong and professional verbal and written English communication skills
• ·       Customer service skills and a people first mindset
• ·       Able to work independently and as a team
• ·       Motivated by success in Sales efforts and positive customer interactions

Qualifications

• ·       English fluency
• ·       Experience in Sales
• ·       2+ Experience in Customer Service
• ·       Experience using CRM or Sales software
• ·       Proficient in Microsoft Office Suite
• ·       Prior Experience with the Travel industry a plus
  

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***Candidate must have proper working Home Network to be eligible 

Pay: Ksh 500/hour