Account Manager –Research and Insights

The company is looking for an energetic and passionate candidate to fill in the position of an Account manager, Research and Insights (Qualitative Research)

 

Job Title: Account Manager –Research and Insights

 

Reporting to: Associate Director- Research and Insights

 

Job Location: Nairobi

 

Purpose of the Job:

• Client management and development
• First point of contact for the client on a project
• Run projects with minimal senior supervision Line management responsibility and some involvement in departmental management, including being a representative/ advocate for the department

 

 

 

What this Job has to deliver:

Development of Client relationships:

• Maintain and nurture client relationships
• Develop new business from existing clients
• Good understanding of client business and market
• Manage and promote delivery to client expectations

Financial management:

• Accountable for managing projects and team to drive positive GM and profit
• Pricing for success and profit
• Works with internal and external clients to identify cost effective solutions

Proposal process:

• Accountable for creation and integrity of proposal and pitch (focus on benefits)
• Responsible for turning complex research approaches into workable & profitable solutions

Project management / Fieldwork:

• Suggest process improvements to suppliers and team
• Drive integration of team members to deliver excellence
• Clarify and manage roles and budget within project team
• Oversee change to meet business and client needs
• Manage the creation & review of materials to meet client needs
• Conduct qualitative fieldwork and analysis with minimal supervision (Qualitative Space) 
• Design & facilitate insight generation & creative concept development (Ideas Architects).

Analysis/reporting:

• Generate insight and recommendations that demonstrate knowledge of client’s world and are based on client need
• Analyse data patterns in detail to understand significance and identify appropriate action (Quality Assurance)

Leadership, team and people management:

• Manage and assist team in developing account strategy
• Seek opportunities to share learning and coach/mentor team
• Ensure direct reports have objectives & development plans to support team goals and company strategy
• Assist in recruitment and development of staff in line with team and company needs

Communication:

• Actively listen and communicate openly with clients and internal teams
• Clearly and persuasively communicate complex issues, internally and
• externally
• Clearly and accurately write reports, presentations and proposal documents
• Deliver client presentations

 

 

Scope of the Job

Client target:

• Manage projects & team to contribute towards achievement of financial targets.

 

Client contact:

• Client relationship development
• Key client contact on standard projects

Team contact: 

• Co-ordinate management of resource
• Responsible for performance management of direct reports 
• Involved in recruitment of team members

Supplier contact:

• Manage key supplier relationships (Quant)

Learning & Development:

• Implement a learning culture through sharing skills and coaching Personal focus on people management and client relationship development skills

 

 

Knowledge and skills required for Success

• Confident analysis and presentation skills
• Ability to advise the client and solve problems
• Negotiation skills
• Strong proposal and presentation writing skills
• Knowledge of corporate financials 
• Knowledge of core RI products 
• Excellent project management skills
• Strong coaching and people development skills
• Empowers others by instilling a sense of ownership
• Leads by example
• Promotes team spirit Focus on continuous /semi-continuous research studies, therefore interest / knowledge in this area required (Service Measurement

 

 

How to Apply

If you believe you fit this profile send your application by email including a short summary of why you would be the ideal candidate to  Kindly quote the words “Account Manager-Research and insights” on the subject line. Only shortlisted candidates will be contacted. Deadline for sending in application is on the 4th of June 2014.