BPO Sales, Marketing, Telco Business Development
CH EXPERIENCE LIMITED
Sales
Job Summary
We are seeking a dynamic and results-driven Account Executive to join our team in Kenya. The Account Executive will be responsible for managing and growing client relationships, ensuring customer satisfaction, and driving revenue growth. The ideal candidate will have a strong background in BPO services, especially call center operations, excellent communication skills, and a proven track record in account management.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
About Us:
CH Experience is a leading provider of business process outsourcing solutions. We specialize in delivering top-notch customer service, back-office support, and other BPO services to clients worldwide. Our mission is to enhance our clients' business efficiency and growth through innovative and tailored outsourcing solutions.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong, long-lasting client relationships.
- Serve as the lead point of contact for all client account management matters.
- Ensure timely and successful delivery of our solutions according to client needs and objectives.
2. Account Growth:
- Identify and pursue new business opportunities within existing accounts.
- Collaborate with sales teams to identify and grow opportunities within the territory.
- Develop strategic plans to achieve and exceed revenue targets.
3. Customer Satisfaction:
- Monitor and measure client satisfaction levels, addressing any issues or concerns promptly.
- Conduct regular client meetings and performance reviews.
- Act as a liaison between clients and internal teams to ensure smooth communication and project execution.
4. Operational Excellence:
- Coordinate with internal teams to ensure seamless service delivery.
- Manage client expectations and deliverables, ensuring projects are completed on time and within scope.
- Provide regular reports on account status, including forecasts, KPIs, and performance metrics.
5. Call Center Operations:
- Oversee call center operations to ensure high performance and client satisfaction.
- Work with call center managers to optimize processes and improve service quality.
- Implement best practices and standard operating procedures for call center teams.
6. Problem Resolution:
- Address client queries and issues promptly and effectively.
- Work with internal teams to resolve any service delivery issues or escalations.
- Implement corrective actions to prevent future issues.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven work experience as an Account Executive, Sales Executive, or relevant role in the BPO industry.
- Strong understanding of BPO services, especially call center operations and industry trends.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple projects and clients simultaneously.
- Strong analytical and problem-solving skills.
- Proficiency in CRM software and MS Office.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
- The chance to work with a diverse and talented team.
Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience by Wednesday, August 07 2024
CH Experience is an equal opportunity employer. We celebrate diversity and are committed to creating inclusive environment for all employees.
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