ADMIN ASSISTANT & RECEPTIONIST-5 STAR HOTEL OR HOSPITAL PRIVATE WING EXPERIENCE PREFERRED

What We Are Looking For

·         5+ years in a premium client-facing role with administrative or store responsibility — hotel front office, airline ground services, private hospital or VIP clinic front desk/billing, retail pharmacy or chain store supervision;

·         Polished spoken and written English; fluent Kiswahili. Mandarin Chinese is a strong added advantage;

·         Genuinely comfortable with numbers: confident in Excel, experienced in reconciliation, invoicing or stock counts;

·         Diploma or degree in Front Office Operations, Hospitality, Business Administration, Purchasing & Supplies or a related field;

·         Warm, composed and well-groomed; gracious under pressure; able to juggle a client at the desk, a call and a supplier without dropping any of them;

·         High personal integrity and comfortable working under documented controls (dual signatures, audit trails, monthly counts). Verifiable references and clean record on cash and stock handling are required.

Key Responsibilities

Front office & client experience

·         Welcome and register walk-in and booked clients; maintain the reception area to a premium standard at all times;

·         Manage bookings across phone, WhatsApp and email; confirm, remind and reschedule proactively;

·         Coordinate corporate health check-up groups on site: check-in lists, guiding clients through the screening journey, minimising waiting time;

·         Log client feedback and complaints and follow up until resolved;

Billing & cash handling

·         Issue invoices and receive payments by cash, M-Pesa and card;

·         Prepare insurance pre-authorisation and claim documentation for insured clients;

·         Close and reconcile daily collections and submit the daily revenue report to finance;

Procurement

·         Raise requisitions for branch consumables and office supplies and place orders with approved suppliers after management approval;

·         Receive and verify deliveries, record goods received notes, and match invoices and delivery notes before passing to finance;