Administrative Assistant 2: Faculty Services & Resource Centers

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Position Summary
Faculty Services & Resource Centers, within the Academic Resources and Services unit, seeks a dynamic and innovative individual to join our team. Individuals with a passion for instructional technology and familiarity with the needs of higher education in an evolving environment will complement the team to meet faculty and instructional needs to support student success.
The Administrative Assistant 2 provides exceptional service excellence and support to faculty and the College community. This position obtains and communicates information about instructional support processes, prepares and/or updates communications and procedures, coordinates logistics for campus or other faculty initiatives, documents meetings or other interactions as needed with technology tools (e.g. ticketing, spreadsheets, etc.).
This position works in close collaboration with the team to support both campus-based and virtual needs for instructional & informational support. In addition, this position will have, or acquire, basic skills to assist faculty and others with academic technology (e.g. learning management and syllabus systems) and respond to calls, tickets, email, and walk-in inquiries.
The incumbent often serves as the first point-of-contact for inquiries and assistance and may create and maintain confidential records, files, spreadsheets and data and participate in special projects with staff, faculty and administrators, as needed. Note: This position will be in-person at a PCC Campus location, to be determined by the needs of the Department.
About The Department
Faculty Services and Resource Centers provide virtual and in person support to all teaching faculty, staff and administration at the College. A key unit within Academic Resources and Services in the Office of the Provost, Faculty Services and Resource Centers provide a variety of resources and services to support Faculty, Academic Leadership, and Administration related to the learning management system (D2L Brightspace), College-specific processes, resources, and complementary instructional tools and technology. Campus service is an integral part of our mission.
The work schedule for this position is flexible and may include working evenings and weekends and local travel.
Duties & Responsibilities

• Provides advanced, high-quality, proactive service, and information to support faculty, staff, and students with requests, information, assistance, and support services
• Serves as a member of campus and department teams to provide exceptional service
• Interacts with students, staff, and faculty in-person and via phone calls, email, and virtual assistance tools
• Assists with service desk coverage, confidential copy requests, technology use, learning management system guidance and resources, and special projects, as needed
• Orders, maintains, and distributes instructional supplies and updates files, records, or documents as needed
• Supports other needs and services consistent with Faculty Services & Resource Centers for on-site or virtual services and other duties and responsibilities as assigned by the supervisor
  

Job Requirements/Qualifications

• High school diploma or GED and
• One to three years of related experience providing technology general office support
  

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
  

Preferred

• Associate degree/Vocational or technical training in office management
  

Knowledge, Skills And Abilities

• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Knowledge and application of organizational and time management principles
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive, and flexible customer service
• Ability to adapt and maintain professional composure in emergent and crisis situations
• Ability to apply effective and accurate technology skills common to an office or educational environment
• Ability to operate and troubleshoot office, computing, and printing equipment
• Ability to develop and maintain effective and positive working relationships
  

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.
Human Resources Contact Information

• Phone: (520) 206-4624
• TTY: (520) 206-4530
• Email: hr@pima.edu
  

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.
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