Air Logistics Perishable Customer Care Specialist

ABOUT THE COMPANY

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 70,000 employees.

JOB SUMMARY

What we would like you to bringDiploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory. 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.Builds strong client relationships through responsive communication and reliable service delivery.Exceptional planning, communication, and organizational skills.Detail-oriented, agile, and quick to learn new systems and procedures.

RESPONSIBILITIES

Collecting data in terms of expected volumes from our customers.Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog.Updating customers on status of their requests and where confirmed forward booking confirmations and details.Attending to customers’ queries.Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).Preparing weekly flight bookings in Kaplog.Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog.Updating platform staff on expected deliveries from concerned customers..

REQUIRED SKILLS

Customer service, Reporting, Quality management, Logistics planning and management

REQUIRED EDUCATION

Diploma, Associate's degree