Job descriptions & requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
Patient Access Specialist (Onsite)Onsite | Full-time – 8:00 AM to 8:00 PM EST (Divided Shifts)Monday to Sunday – Two Rotative Days OffWe are looking for an onsite Patient Access Specialist to handle inbound and outbound patient leads and convert inquiries into scheduled appointments. This role requires strong communication skills, fast follow-up, and experience in healthcare scheduling or medical sales.RequirementsExperience in healthcare scheduling, medical sales, or patient intake in a BPO environment .Strong phone communication and closing skills.CRM experience.Insurance verification knowledge.Basic understanding of HIPAA.High urgency, organization, and objection‑handling ability.Preferred Experience in pain management or specialty medical practices.Handling paid advertising leads or high‑volume environments.Strong consultative sales skills and appointment‑conversion experience.
RESPONSIBILITIES
Main ResponsibilitiesManage inbound/outbound calls, texts, emails, chat, and digital leads.Convert patient inquiries into booked appointments.Complete insurance verification and schedule new‑patient appointments.Document all interactions, follow-ups, missed calls, and reminders.Collaborate with internal teams to improve lead‑to‑appointment performance.
REQUIRED SKILLS
Scheduling, Sales strategy, Patient care
REQUIRED EDUCATION
High, secondary school
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