Assistant- Head of Operations
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Job summary
Boresha Credit Services Ltd, a leading debt collection firm in Kenya and East Africa is looking for Assistant Head of Operations to perform the following roles and responsibilities;
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
We are hiring for the position of Assistant - Head of Operations.
Reporting To
Head of Operations
Employment Type
Contract
Roles And Responsibilities
- Support implementation of operational strategies, KPIs, and collections targets set by the Head of Operations.
- Monitor day-to-day team performance, call quality, attendance, and productivity against company standards.
- Conduct regular team meetings, coaching sessions, and one-on-one follow-ups with Team Leaders and ACMs.
- Compile, review, and submit operational, performance, and client reports within stipulated timelines.
- Track collections performance, outstanding balances, and escalate gaps or risks for management action.
- Ensure timely sharing of client performance reports, payment confirmations, and invoices.
- Follow up on missing payments and support reconciliation and invoicing processes.
- Maintain accurate attendance, leave records, and support staffing coordination.
- Enforce adherence to company policies, procedures, and code of conduct at team level.
- Support system updates, data accuracy, and operational process improvements.
- Act as the operational point of contact in the absence of the Head of Operations.
- Perform any other duties assigned by the Head of Operations.
Professional Academic Qualifications & other Attributes
- Bachelor’s degree in relevant field with minimum 1 years of experience in debt collections, or a diploma in a relevant field, with minimum 3 years’ experience in debt collection.
- Excellent knowledge of working with customer support and or customer Information systems.
- Strong Analytical & negotiation skills, good problem-solving skills.
- Strong communication and interpersonal skills.
- Fluency in both spoken and written English is a must.
- Keen eye for detail and ability to identify discrepancies or hidden debtor information.
- High level of discretion and ability to work with confidential information.
- Ability to work within tight timelines.
- Team Player.
How to apply
Send your cover letter and cv by email to info.boresha@bcsl.co.ke
Application close
28th February, 2026
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