ASSISTANT SECURITY & BUSINESS DEVELOPMENT MANAGER

JOB TITLE: ASSISTANT SECURITY & BUSINESS DEVELOPMENT MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE/ CONSTRUCTION

SALARY: KSHS.30,000-50,000

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Security Operations Management

• Supervise security guards across assigned sites and ensure adherence to duty rosters.
• Conduct routine site patrols, inspections, and performance evaluations.
• Enforce discipline, professionalism, and compliance with established Standard Operating Procedures (SOPs).
• Oversee incident response, including emergencies, breaches, and conflict situations.
• Prepare detailed daily, weekly, and monthly security reports.
• Verify guard deployments, attendance, and shift changes.
• Coordinate training needs, including fire safety, first aid, and customer service skills.

Compliance & Risk Management

• Ensure full compliance with Private Security Regulatory Authority (PSRA) requirements.
• Conduct comprehensive risk assessments and recommend mitigation measures.
• Maintain updated security policies, guidelines, and operational frameworks.
• Support audits, investigations, and incident follow-ups.

Client Management & Service Delivery

• Engage clients professionally and address concerns in a timely manner.
• Support client onboarding, site surveys, and security needs assessments.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Monitor service delivery standards and propose improvements.

Business Development & Sales Support

• Participate in marketing and sales activities to grow the security portfolio.
• Prepare and present proposals, quotations, and tender documents.
• Identify new business opportunities and support negotiations with prospects.
• Conduct competitor and market research to inform business strategy.
• Represent the organization at business meetings, exhibitions, and industry events.

Reporting & Administration

• Prepare operational, financial, and sales reports as required.
• Maintain accurate records for deployments, incidents, compliance, and business leads.
• Support management in planning, budgeting, and strategic decision-making.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Security Management, Criminology, Business Administration, or a related field
• Additional training in business development, sales, or marketing is an added advantage
• 3–5 years in private security, military, or policing roles
• Proven experience supervising guards or security teams
• Experience in business development, client engagement, or sales is an added advantage