Job descriptions & requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
About the RoleThe role of Benefits Associate is 100% operational and focuses on thereconciliation process, identifying and resolving discrepancies in the systemand insurance company websites. It also provides informational support to theBenefits Assistant process, following the supervisor's instructions.SkillsIntermediate knowledge of Microsoft Office.Intermediate accounting knowledge.Data analysis skills. Ability to research and gather information.Time management skills.Intermediate English (85% in reading, writing, and conversation).
RESPONSIBILITIES
Responsibilities1. Reconciliation/auditing of benefit invoices: identifying discrepancies between amounts charged and paid.2. Resolving discrepancies in PRISM and company websites. 3. Update Smartsheet with accurate, real-time information.4. Support the Benefits Assistant and Specialist roles as needed.5. Manage Customer Portal cases and tasks for proper resolution. 6. Contact the POC (with a copy to the Benefits Manager and supervisor) to resolve questions. 7. Contact the Broker (with a copy to the Benefits Manager and supervisor) to resolve discrepancies. 8. Generate reports from PRISM to validate customer information. 9. Keep the tracking format (Smartsheet) up to date. 10. Comply with minimum performance indicators (e.g., Activtrak). 11. Perform any additional procedures necessary to fulfill your duties.Responsibilities1. Reconciliation/auditing of benefit invoices: identifying discrepancies between amounts charged and paid.2. Resolving discrepancies in PRISM and company websites. 3. Update Smartsheet with accurate, real-time information.4. Support the Benefits Assistant and Specialist roles as needed.5. Manage Customer Portal cases and tasks for proper resolution. 6. Contact the POC (with a copy to the Benefits Manager and supervisor) to resolve questions. 7. Contact the Broker (with a copy to the Benefits Manager and supervisor) to resolve discrepancies. 8. Generate reports from PRISM to validate customer information. 9. Keep the tracking format (Smartsheet) up to date. 10. Comply with minimum performance indicators (e.g., Activtrak). 11. Perform any additional procedures necessary to fulfill your duties.
REQUIRED SKILLS
Presentation preparation and editing (Microsoft PowerPoint), Reporting, Written communication, Office administration, management, Health information systems, Document and archive management
REQUIRED EDUCATION
High, secondary school
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