BENEFITS SPECIALIST

Job Title~ Benefits Sales Support Specialist
About the Role~

• Provide daily support to clients and employees via email and phone
• Coordinate benefits administrative processing~ qualifying life events, eligibility questions, ID card requests, coverage confirmations, disability forms
• Handle inquiries related to benefit billing, employee payroll deductions, COBRA, and retirement
• Assist with benefits projects, database maintenance, and Open Enrollment activities
• Support team following supervisor instructions and meet operational metrics and SLAs
  

Responsibilities~

• Monitor and respond to employee inquiries via Zoom phone queue
• Prepare Open Enrollment workbooks and support OE tasks
• Respond to benefits questions via email, cases, or task systems
• Process life insurance, STD, LTD claims; assist with claims resolution, plan changes, enrollment updates
• Enter benefit enrollments and payroll deductions accurately and timely
• Set up and maintain employee deductions and employer contributions in payroll system; resolve payroll discrepancies
• Process qualifying life events per plan and company policies
• Audit employee benefit deductions; calculate arrears if needed
• Communicate with insurance carriers to resolve questions and issues
• Process manual benefit enrollments, updates, terminations with carriers when needed
• Support clients in benefit administration guidance
• Generate reports from Prism; respond to payroll or audit requests
• Handle system updates, benefit changes, terminations
• Access carrier portals for manual updates, enrollment confirmations, ID card requests
• Understand other benefits areas~ Billing, Reconciliation, COBRA, Retirement
• Adhere to KPIs and operational metrics
• Participate in special projects as assigned
• Assist employees with unpaid claims or master plan issues
  

Skills~

• Intermediate proficiency with Office tools and systems like Client Space and Prism HR
• Strong customer service skills
• Organizational skills, teamwork, frustration tolerance, meticulousness, willingness to learn, flexibility, proactivity
• Advanced English (90% reading, writing, conversational)
  

Desirable~
Academic Background~

• Professional degree related to Business Administration or related field
  

Experience~

• 3 to 5 years professional experience
• Suggested 2 years in Benefits Administration
• 2 to 5 years customer service, client-facing roles, or administrative assistance experience
  

#SolvoGlobal
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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