BUSINESS MANAGER
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Job summary
The Business Manager is responsible for overseeing the overall operations, sales performance, profitability, and growth of the company. The role involves developing business strategies, managing teams, improving operational efficiency, maintaining customer relationships, and ensuring achievement of company objectives.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Strategic Management
- Develop and implement business growth strategies.
- Identify new business opportunities, partnerships, and markets.
- Monitor industry trends and competitor activities.
- Prepare and execute annual business plans and budgets.
Sales and Revenue Growth
- Drive sales performance to achieve revenue targets.
- Monitor sales pipelines and business development activities.
- Develop customer retention and acquisition strategies.
- Collaborate with marketing teams to increase brand visibility and market share.
Operations Management
- Oversee daily business operations and ensure efficiency.
- Develop and implement operational policies and procedures.
- Monitor inventory, supply chain, and service delivery processes.
- Ensure optimal utilization of company resources.
Financial Management
- Prepare and monitor budgets and financial forecasts.
- Analyze financial reports and profitability metrics.
- Control costs and improve operational profitability.
- Ensure compliance with financial policies and regulations.
Team Leadership
- Lead, motivate, and manage departmental teams.
- Set performance targets and conduct regular appraisals.
- Identify training and development needs.
- Foster a positive and productive work environment.
Customer Relationship Management
- Maintain strong relationships with key customers and stakeholders.
- Resolve escalated customer issues and complaints.
- Ensure high levels of customer satisfaction and service quality.
Compliance and Risk Management
- Ensure compliance with company policies and legal requirements.
- Identify and mitigate business risks.
- Maintain health, safety, and ethical standards.
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Management, Commerce, or a related field.
- Master's Degree (MBA) is an added advantage.
- Minimum 5 years of experience in business management, sales management, or operations management.
- Strong leadership and people management skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in Microsoft Office and business management software.
Key Competencies
- Leadership and decision-making
- Strategic planning
- Financial acumen
- Business development
- Negotiation skills
- Communication and presentation skills
- Customer relationship management
- Performance management
KPIs (Key Performance Indicators)
- Revenue growth percentage
- Profitability margins
- Customer retention rate
- Sales target achievement
- Operational efficiency metrics
- Employee productivity and retention
- New business acquisition
- Budget adherence
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