BUSINESS OPERATIONS OFFICER

JOB TITLE: BUSINESS OPERATIONS OFFICER

NATURE OF JOB: FULL TIME

INDUSTRY: REAL ESTATE

SALARY: KSHS.40,000

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

• Work closely with departments to make sure activities remain compliant.
• Maintain constant communication with management, staff, clients and vendors to
• ensure proper operations of the organization.
• Assist in developing or updating standard operating procedures for all business operational activities.
• Build strong relationship by addressing customer issues and complaints in a timely manner.
• Oversee materials and inventory management.
• Conduct departments budget reviews and report cost plans to upper management.
• Produce and distribute correspondence memos, letters, fees and forms.
• Assist in the preparation of regularly scheduled reports.
• Manage work assignment and allocation for staff within the department.
• Managing the end-to-end onboarding process for new recruits; ensuring best practices are adhered to.
• Drive company values and philosophy through all training and development activities.
• Assess employees’ skills, performance, and productivity to identify areas of improvement to train.
• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Conduct performance review and provide performance feedback to staff within the department.
• Maintain accurate and clear documentation for operational procedures and activities.
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional support teams in improving the proprietary tools and systems.
• Establish tasks for employees to ensure a clean and safe workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s degree in business administration, management, or a related field is commonly required.
• Minimum of 3 years work experience in operations, administration, human resource or a similar role.
• Practical knowledge of labor laws.
• Strong attention to detail with a good knowledge of business administration.
• Excellent communication skills both verbal and written.
• Good practical experience in the use of Microsoft Office Suite.
• High degree of emotional intelligence, integrity, trust, and dependability.
• Ability to work independently as well as part of the team.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.