CALL AGENTS
Easy apply
New
Immediate Start
Job summary
On behalf of our client a microfinance lending company NOBEL, We are seeking Call Center Agents to join our team and provide exceptional customer support. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
2 years
Working Hours:
Full Time
Job descriptions & requirements
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Make outbound calls to follow up on customer payments.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while maintaining empathy and professionalism.
- Document customer interactions in the CRM system.
- Escalate complex issues to supervisors or specialized departments.
- Meet performance targets including call handling time, customer satisfaction, and sales goals (if applicable).
- Maintain confidentiality of customer information.
- Contribute to team success by supporting colleagues and sharing best practices.
Qualifications
- Diploma.
- Proven experience in customer service, sales, or call center operations.
- Strong communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Proficiency in computer applications and CRM systems.
- Fluency in English (additional languages are an advantage).
Competencies
- Customer-focused mindset.
- Problem-solving and conflict resolution skills.
- Active listening and empathy.
- Time management and organizational ability.
- Team collaboration.
Working Conditions
- Shift-based schedules (including evenings, weekends, and holidays).
- Fast-paced environment with performance metrics.
- Opportunities for career growth in customer service, sales, or operations
SUBMIT YOUR CV TO HR@EARLYHRCONSULTANTS.COM INDICATING CALL CENTRE AGENT IN THE SUBJECT LINE
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