Call Center Officer

Job summary

Oya Microcredit Ltd is a fast-growing microfinance institution committed to providing accessible and customer-focused financial solutions to individuals and SMEs. We pride ourselves on professionalism, integrity, and delivering exceptional customer service. We are seeking a proactive and customer-oriented Call Center Officer to join our team. The successful candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, providing accurate information about our services, and ensuring a positive customer experience at all times. This role requires strong communication skills, attention to detail, multitasking ability, and a high level of professionalism when engaging with external customers.

Job descriptions & requirements