Call Center Representative
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Job summary
The Call Center Representative will be the liaison between the company and its current and potential customers. The officer will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Job descriptions & requirements
DUTIES & RESPONSIBILITIES (Tasks the job holder is expected to perform)
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
JOB SPECIFICATION
(Qualifications: Academic/Professional, Experience, Skills & Competencies)
- A MUST. Previous experience in a customer support role in a Sports Betting Company
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Diploma
KNOWLEDGE & SKILLS REQUIREMENTS:
1. Excellent communication skills (verbal and written)
2. Ability to exercise tact and good interpersonal skills
JOB DESCRIPTION
3. Negotiation Skills
4. Strong Business Sense
5. Decision Making Skills
6. Analytical skills
7. Integrity
8. Responsive
9. High Commitment
WORK CONDITIONS.
Flexible and ready to work extra hours.
12 working hours a day, Night and day shifts
48 hours a week
Use of mobile phones, head sets, CRM systems, computers
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