CALL CENTRE AGENTS (OUTBOUND SALES)- 10 POSITIONS

JOB TITLE CALL CENTRE AGENTS (OUTBOUND SALES)- 10 POSITIONS

NATURE OF JOB FULL TIME

SALARY KSHS. 30,000 + ATTRACTIVE COMMISSIONS & INTERNET ALLOWANCE KSH 4,200

JOB LOCATION VIRTUAL WORK

DUTIES AND RESPONSIBILITIES

Sales & Lead Generation

·       Conduct high-volume outbound calls to prospective customers using company-provided lead lists.

·       Introduce and promote the company's products and services in a professional and engaging manner.

·       Identify customer needs and recommend suitable solutions.

·       Qualify leads based on predefined criteria and move them through the sales pipeline.

·       Schedule appointments or demonstrations for the sales team where applicable.

·       Follow up on warm and cold leads to maximize conversion opportunities.

·       Build rapport with potential customers and address objections confidently.

Customer Relationship Management

·       Maintain accurate and up-to-date customer information in the CRM system.

·       Record all customer interactions, outcomes, and follow-up actions.

·       Ensure timely follow-up with prospects to nurture leads and increase sales conversions.

·       Deliver a positive customer experience during every interaction.

Performance & Reporting

·       Meet or exceed daily, weekly, and monthly KPIs, including: Number of outbound calls, Talk time, Qualified leads generated, Appointments booked, Sales conversions & Revenue targets

·       Prepare and submit activity reports as required.

·       Participate in regular coaching sessions and performance reviews.

Compliance & Quality

·       Adhere to company policies, call quality standards, and data protection requirements.

·       Follow approved sales scripts while adapting conversations to customer needs.

·       Maintain professionalism and confidentiality when handling customer information.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Degree in Business, Marketing or related field.

·       Customer-focused with strong relationship-building skills.

·       Highly motivated, resilient, and target-oriented.

·       Ability to work under pressure and manage high call volumes.

·       Strong organizational and time-management skills.

·       Good computer literacy, including Microsoft Office and CRM applications.

·       Ability to multitask while maintaining accuracy.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.