Or your alerts
New
1 week ago

Job Summary

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Department Targets;

Achieve Monthly targets in the following KPIs

•    Collections Targets

•    Adherence to SoPs


 Other Responsibilities Include

-Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

-Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.

-Anticipate developments and identify accounts that may require special attention and flag them early.

-Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.

-Compile documentation and necessary reports for necessary action by management.

-Maintain accurate individual records and performance statistics for once portfolio.

-Obtain sufficient information to assess the risk of new and existing customers

-Work within guidelines provided and as per the credit policy and report to line manager.

-Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.

-Ensure clients feedback is well captured in the CRM.

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV