Cashier (Retail)

Key Responsibilities
Cash Management
- Process customer purchases accurately using the POS system.
- Handle cash, card, mobile money, and other payment methods.
- Balance cash drawer at the beginning and end of every shift.
- Investigate and report any cash variances immediately.
- Prepare daily sales reconciliation reports.
Point of Sale (POS)
- Operate and troubleshoot the POS system efficiently.
- Process sales, refunds, exchanges, discounts, and loyalty transactions according to company policy.
- Maintain accurate pricing and barcode records.
- Generate daily, weekly, and monthly sales reports when required.
Local Purchase Orders (LPO)
- Prepare and generate approved LPOs.
- Maintain proper LPO documentation and filing.
- Follow up on pending supplier deliveries.
- Ensure purchases align with approved stock requirements and budgets.
Goods Receiving
- Receive deliveries from suppliers.
- Verify quantities, quality, expiry dates, and product specifications against purchase orders and delivery notes.
- Record all received stock in the inventory system.
- Report shortages, damages, or discrepancies immediately.
- Ensure proper documentation of Goods Received Notes (GRNs), invoices, and delivery notes.
Inventory Management
- Conduct daily shelf replenishment.
- Perform routine stock counts and participate in periodic stock takes.
- Monitor slow-moving, damaged, and expired products.
- Maintain accurate inventory records.
- Report stock-outs and recommend replenishment levels.
Customer Service
- Welcome customers professionally.
- Resolve customer concerns promptly and courteously.
- Assist customers in locating products.
- Promote ongoing offers and loyalty programmes.
- Maintain a clean and organised checkout area.
Merchandising
- Ensure shelves remain fully stocked and well presented.
- Implement product displays and promotional materials.
- Monitor price labels for accuracy.
- Practice FIFO (First In, First Out) stock rotation.
Store Operations
- Assist with opening and closing procedures.
- Maintain cleanliness throughout the store.
- Support receiving, stocking, and general store operations.
- Assist during audits and stock verification exercises.
- Observe company security and loss prevention procedures.
Compliance
- Adhere to company SOPs and retail policies.
- Maintain confidentiality of business information.
- Comply with health, safety, and food handling standards.
- Report suspicious activities, theft, or operational risks.
Qualifications
- Certificate or Diploma in Business, Accounting, Retail Management, Procurement, or a related field.
- Minimum 2 years' experience in a supermarket, minimart, or retail environment.
- Experience operating retail POS systems.
- Experience generating LPOs and receiving stock is an added advantage.
Required Skills
- Strong numerical and cash-handling skills.
- Proficiency in retail POS systems.
- Basic inventory and stock control knowledge.
- Understanding of procurement documentation, including LPOs, GRNs, and invoices.
- Good computer skills, especially Microsoft Excel and Word.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to multitask and work under pressure.
- High integrity and accountability.
- Good problem-solving and organisational skills.
Key Performance Indicators (KPIs)
- Cash variance within approved limits.
- POS transaction accuracy.
- Customer satisfaction.
- Receiving accuracy.
- Stock count accuracy.
- LPO processing turnaround time.
- Shrinkage and loss reduction.
- Compliance with SOPs.
- Attendance, punctuality, and productivity.