Chief of Staff & Head of Transformation

ABOUT THE COMPANY

We are a group of passionate individuals working together under one shared goal: to ensure that every cent spent to alleviate poverty has the greatest possible impact on the lives of the 2.4 billion men, women, and children afflicted by it. Our mission is to empower leaders in the social, public, and private sectors to improve the impact of social programs in developing countries by tying funding to results. You can read more about what each of us contributes to our mission here.

JOB SUMMARY

Experience ~10 years of relevant experience in: Organizational transformation & change management AI or technology implementation in organizations Systems-building in high-growth or complex environments Management consulting, public sector reform, or international development Working closely with senior executives on strategy + execution Designing and scaling operating models, decision systems, and workflows

RESPONSIBILITIES

Build the Systems That Elevate Instiglio’s Impact (60%): You will architect and drive the next generation of Instiglio’s organizational backbone: AI Integration & Digital Transformation Lead the design, piloting, and scaling of AI tools that enhance decision-making, team productivity, and service delivery. Drive organizational AI adoption, capability-building, and change management. Translate emerging AI opportunities into practical workflows, operating model shifts, and strategic advantages. Impact Management Systems (with the CIO) Strengthen how we measure organizational performance, learning, and results. Design and refine frameworks, tools, and processes that clarify goals, drive alignment, and enable strategic decision-making. Partnerships Development Systems Build systems that enhance how Instiglio grows and stewards partnerships across donors, governments, and the private sector. Develop processes that support pipeline visibility, strategic engagement, and institutional partnerships. Internal Operating Model Evolution Lead the integration of AI across our operational systems, piloting and scaling tools that boost productivity and decision-making. Drive process redesign across people systems, workflows, governance rhythms, and collaboration structures. Change Management Leadership & Transformation Drive end-to-end change processes: diagnosing issues, designing solutions, preparing teams, ensuring adoption, and measuring results. Act as the integrator across teams, ensuring transformation efforts are coherent, sequenced, and embedded in practice. Roll-Up-Your-Sleeves Execution This is not a strategy-only role. You will personally: Build tools Draft frameworks Run project management Facilitate alignment Troubleshoot operational fires Ensure implementation sticks You are responsible for seeing things through from idea to execution to sustained adoption.2. Serve as Chief of Staff to the CEO (40%): You will enable the CEO to focus on the highest-value priorities and operate at maximum leverage: Strategic Leadership Support Structure and prepare CEO engagements with senior leadership, board members, key partners, and external stakeholders. Ensure the CEO’s priorities are clearly communicated, resourced, and executed across the organization. Leadership Rhythm & Governance Oversee decision-making cycles across the CEO, Senior Leadership Team, and Board: Design agendas Synthesize insights Prepare materials Ensure follow-through Interface Management Manage the flow of information between the CEO and senior leaders, ensuring clarity, alignment, and productive collaboration. Serve as a trusted advisor and thought partner behind major organizational decisions and conversations. Strategic Projects Lead CEO-sponsored special initiatives — especially those at the intersection of strategy, transformation, and systems-building.

REQUIRED SKILLS

Quality management, Systems design, Artificial intelligence (AI), Risk management, Human resource and personnel development, Reporting

REQUIRED EDUCATION

Bachelor's degree