CHIEF OPERATING OFFICER -COO

Position:   CHIEF OPERATING OFFICER -COO (FOR A DEPOSIT-TAKING MICRO-FINANCE BANK)

Employer:   A LEADING DEPOSIT-TAKING MICRO-FINANCE BANK

Ref No:   SGK-COO-10-2025

Industry:   BANK AND FINANCIAL SERVICES

Job Category:   MANAGEMENT

Town:   NAIROBI

Country:   KENYA

Date Posted:   31/10/25

Deadline:   14/11/25

Requirements:  

• BACHELORS DEGREE IN BUSINESS ADMINISTRATION, FINANCE, BANKING, ECONOMICS, OR A RELATED FIELD.
• MASTERS DEGREE IN BUSINESS ADMINISTRATION (MBA) OR STRATEGIC MANAGEMENT WILL BE AN ADDED ADVANTAGE.
• PROFESSIONAL QUALIFICATIONS SUCH AS CPA, ACCA, AKIB, CISA, OR RELATED CERTIFICATION WILL BE AN ADVANTAGE.
• DEMONSTRATED EXPERIENCE IN STRATEGY EXECUTION, PROCESS IMPROVEMENT, AND PEOPLE LEADERSHIP.
• FAMILIARITY WITH CBK REGULATIONS FOR DEPOSIT-TAKING MICROFINANCE INSTITUTIONS AND STRONG UNDERSTANDING OF KENYAS FINANCIAL SERVICES LANDSCAPE.

Experience:  

• AT LEAST 10 YEARS OF PROGRESSIVE EXPERIENCE IN BANKING OR MICROFINANCE, WITH 5 YEARS IN SENIOR MANAGEMENT OR EXECUTIVE LEADERSHIP.
• PROVEN TRACK RECORD IN BUSINESS DEVELOPMENT, LIABILITY MOBILIZATION, AND OPERATIONS MANAGEMENT WITHIN A FINANCIAL INSTITUTION.
• EXPERIENCE IN DIGITAL BANKING TRANSFORMATION OR FINTECH INTEGRATION PREFERRED.

Salary:   ABOVE KSHS. 300,000 PLUS GENEROUS COMPANY BENEFITS

Additional Attributes:  

• THE CHIEF OPERATING OFFICER (COO) WILL BE RESPONSIBLE FOR THE STRATEGIC AND OPERATIONAL LEADERSHIP OF THE MICROFINANCE INSTITUTION, ENSURING SUSTAINABLE BUSINESS GROWTH, OPERATIONAL EFFICIENCY, AND REGULATORY COMPLIANCE.
• THE COO WILL SPEARHEAD BUSINESS DEVELOPMENT AND MARKETING INITIATIVES, DRIVE LIABILITY (DEPOSIT) MOBILIZATION, DEVELOP AND IMPLEMENT BUSINESS STRATEGIES, OVERSEE DAILY OPERATIONS, STANDARDIZE BUSINESS PROCESSES, CHAMPION DIGITAL TRANSFORMATION, AND ENSURE ADHERENCE TO CENTRAL BANK OF KENYA (CBK) REGULATIONS
• BY PERFORMING THE FOLLOWING RESPONSIBILITIES:-
• STRATEGIC LEADERSHIP & BUSINESS DEVELOPMENT: DEVELOP AND IMPLEMENT BUSINESS STRATEGIES AND OPERATIONAL PLANS ALIGNED WITH THE INSTITUTIONS VISION, MISSION, AND STRATEGIC GOALS.
• LEAD BUSINESS DEVELOPMENT AND MARKETING INITIATIVES TO GROW DEPOSITS, CUSTOMER BASE, AND LENDING PORTFOLIOS. IDENTIFY AND PURSUE NEW MARKET OPPORTUNITIES, PARTNERSHIPS, AND PRODUCTS TO DRIVE REVENUE GROWTH.
• DEVELOP AND OVERSEE CUSTOMER ACQUISITION AND RETENTION STRATEGIES.
• ENSURE ALIGNMENT OF OPERATIONAL ACTIVITIES WITH THE INSTITUTIONS STRATEGIC OBJECTIVES. OPERATIONS & PROCESS MANAGEMENT: OVERSEE DAY-TO-DAY OPERATIONS OF ALL BUSINESS UNITS INCLUDING CREDIT, DEPOSITS, TREASURY, AND BRANCH NETWORK.
• DEVELOP, DOCUMENT, AND IMPLEMENT STANDARDIZED OPERATIONAL POLICIES, PROCEDURES, AND PROCESSES TO ENSURE EFFICIENCY, CONSISTENCY, AND QUALITY SERVICE DELIVERY.
• ESTABLISH KEY PERFORMANCE INDICATORS (KPIS) AND PERFORMANCE MONITORING SYSTEMS ACROSS ALL DEPARTMENTS.
• DRIVE OPERATIONAL EXCELLENCE THROUGH CONTINUOUS IMPROVEMENT AND INNOVATION INITIATIVES.
• LIABILITY GENERATION & FINANCIAL PERFORMANCE: LEAD THE INSTITUTIONS LIABILITY (DEPOSIT)MOBILIZATION STRATEGY TO ACHIEVE FUNDING AND LIQUIDITY TARGETS. MONITOR KEY PERFORMANCE METRICS INCLUDING COST OF FUNDS, DEPOSIT MIX, AND INTEREST MARGINS.
• WORK CLOSELY WITH THE FINANCE DEPARTMENT TO MANAGE OPERATIONAL BUDGETS, OPTIMIZE RESOURCE UTILIZATION, AND ENSURE PROFITABILITY.
• LEADERSHIP & PEOPLE MANAGEMENT: PROVIDE STRATEGIC LEADERSHIP AND DIRECTION TO DEPARTMENTAL HEADS AND BRANCH MANAGERS. BUILD A HIGH-PERFORMING CULTURE ANCHORED ON TEAMWORK, ACCOUNTABILITY, INNOVATION, AND CUSTOMER-CENTRICITY.
• MENTOR AND DEVELOP SENIOR MANAGEMENT STAFF TO ENSURE SUCCESSION AND CAPACITY BUILDING.
• COMPLIANCE, RISK & GOVERNANCE: ENSURE ALL OPERATIONS COMPLY WITH THE MICROFINANCE ACT, CBK REGULATIONS, AND OTHER APPLICABLE LAWS AND GUIDELINES. STRENGTHEN INTERNAL CONTROLS, RISK MANAGEMENT, AND COMPLIANCE FRAMEWORKS ACROSS ALL OPERATIONS.
• LIAISE WITH INTERNAL AND EXTERNAL AUDITORS, REGULATORS, AND OTHER STAKEHOLDERS TO ENSURE INSTITUTIONAL INTEGRITY AND COMPLIANCE. DIGITAL TRANSFORMATION & INNOVATION: DEVELOP AND EXECUTE A DIGITAL TRANSFORMATION ROADMAP FOR THE INSTITUTION.
• OVERSEE THE DEVELOPMENT AND IMPLEMENTATION OF DIGITAL FINANCIAL SERVICES (MOBILE BANKING, AGENCY BANKING, ONLINE PLATFORMS).
• CHAMPION PROCESS AUTOMATION AND DATA-DRIVEN DECISION-MAKING THROUGH ADOPTION OF TECHNOLOGY.
• STAY ABREAST OF FINTECH TRENDS AND RECOMMEND RELEVANT INNOVATIONS FOR INSTITUTIONAL GROWTH.
• EXECUTIVE PROJECTS & INSTITUTIONAL GROWTH: LEAD THE EXECUTION OF KEY STRATEGIC AND TRANSFORMATION PROJECTS. SUPPORT THE CEO AND BOARD IN STRATEGY FORMULATION, REPORTING, AND CORPORATE GOVERNANCE.
• REPRESENT THE INSTITUTION IN STAKEHOLDER ENGAGEMENTS, INDUSTRY ASSOCIATIONS, AND PUBLIC FORUMS.