UNICEF works in some of the worldâs toughest places, to reach the worldâs most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
Note: "This position will be based in Nairobi. However, the position has the option for a fully remote work modality. This will be determined based on the preferred candidate's location andÂ availabilityÂ to relocate. In the event, that a remote work modality is selected, no installation to the duty station will be applicable and relevant entitlements will be adjusted based on lower of the two costs between the remote work location and the duty station."
As this role is remote, the candidate will be expected to fulfill their functions during New York HQ or Nairobi HQ core working hours (10AM-4PM) unless agreed otherwise by Hiring Office.
As the world's leading child rights organization, UNICEF is mandated to respond to the needs of children in emergency situations as well as in development contexts, and to take measures to ensure their protection and future wellbeing. UNICEF Child Protection implements a wide range of programme actions, both preparedness and response, that depend on the timely and accurate collection of data and its secure and efficient management, storage, and use. Child protection interventions such as gender-based violence (GBV), family tracing and reunification (FTR), social welfare systems strengthening, and the United Nations Security Council mandated monitoring and reporting mechanism (MRM) for grave violations committed against children in situations of armed conflict require sophisticated information management systems (IMS) to manage data for situation monitoring and for informing programmes.
For every child, a hopeâ¦.
The incumbent will be a member of the Planning and Evidence Building Team, a cross cutting service-oriented unit within the UNICEF Child Protection Programme Team. Reporting directly to the Primero Lead, he/she will be a key advocate and voice for children and responsible and effective data systems within UNICEF and externally. He/she will be focal point for Country Offices, Regional Office, partners and governments in the assessment, planning, implementation, and support of the Primero system. This includes:Provide direct technical support to UNICEF country offices, government partners, and other implementing partners to bring Primero to global scale as a digital public good. Improve and standardize processes to make Primero deployments more streamlined, secure, cost-effective, and responsive. Provide business analysis and technical implementation services to help partners understand how to align Primero with their programming objectives to improve efficiency, data security and programme coherence. Support Primero extensions by distilling and documenting requirements and new use cases and ensuring alignment with the Primero Roadmap and extensibility criteria. Oversee software vendors and third parties in defining specifications, developing user stories and coordinate quality assurance and user acceptance testing and ensuring the quality of Primero product development. Effectively translate technical information and requirements into language that can be understood by non-technical counterparts with the goal of reducing the dependency on ICT colleagues and third-party software vendors. This will involve regular engagement with Technical Teams from CPIMS+, GBVIMS+ and MRMIMS+ as well as UNICEF ICTD, and other key stakeholders. Act as the technical lead for Primero implementations globally, providing supervision and quality assurance support to Primero regional and country offices focal points and technology for development staff. Act as the technical lead for Primero integrations and interoperability with other digital systems across child protection and other sectors, including government data platforms, data visualization tools, and provide guidance and leadership on integration scale, governance and sustainability. Coordinate releases and gather feedback from Primero stakeholders, including CPIMS+, GBVIMS+ and MRMIMS+ partners, to ensure continuous delivery of the Primero Software as a service offering Gather lessons learned and best practices into a body of knowledge and evidence-base for improved programming for child protection and case management.
Â How can you make a difference?
Coordinate and Provide Technical Field SupportBased on the UNICEF Strategic Plan and the new 2021-2030 CP Strategy supporting country offices in the strengthening of data management and case management through the configuration, deployment, and adoption of Primero as the CP sector IM platform in humanitarian and development contexts.
Coordinate Programme DevelopmentProviding global front-line Primero support, including but not limited to capacity building (IMS and data protection practices), deployment, interoperability services, and adoption. Working together with UNICEF country offices and Steering Committees and Technical Reference Group (CPIMS SC, GBVIMS SC, MRMIMS TRG) providing support to country deployments for training and uptake. Regularly interfacing and managing communication between software vendors and CPIMS+, GBVIMS+ and MRMIMS+ Technical Teams on timelines/scheduling. Providing technical oversight and support to Technical Leads in Country Office/Regional Offices. Coordinating and implementing extensibility initiatives and interoperability between Primero and partner systems, specifically UNHCRâs proGres v4 database, RapidPro, and World Food Programmeâs Protection from Sexual Exploitation and Abuse (PSEA) system. Tracking and managing software vendor spending against global and local development, implementation, and support contracts for all Primero instances. Tracking and managing Primeroâs annual subscription services and payments for all Primero instances. Including managing Memorandum of Understanding agreements and coordinating payment processes for partners external to UNICEF.
Engage in Communication, Partnerships and AdvocacyRepresenting Primero at the global level through participation in public good forums, committees, conferences, and webinars. Engaging partners both within and outside of Steering Committees in the adoption of Primero and capacity development for case management. Advocate for product integrations as a means of connecting programmes and partners and advancing child protection systems strengthening. Providing inputs relating to the work on Child Protection Information Management for reports and other documentation and briefings needed to fulfil statutory requirements and requests received by the Child Protection Section ( Annual reports, briefing notes). Create and maintain effective communication materials and strategies to support advocacy and social mobilization efforts for prospective and current partners. Leading on support modelling, metrics, and reporting. Including for the interagency Primero Board quarterly meetings.
Knowledge Management and Capacity BuildingEnsuring country offices and partners have appropriate expertise and capacity in place for the uptake and maintenance of Primero. Organizing, planning, and implementing capacity building initiatives to enhance user competencies to promote long-term sustainability of the system. Collecting and disseminating best practices and knowledge learned to improve deployment, adoption, data protection, data usage and interoperability. Conducting in-country evaluations on the uptake of the tool. Managing Primero communications and knowledge management channels including YouTube, Yammer, SharePoint, Instagram, and the Primero Post newsletter. Supervising and supporting the unitâs Communications and Knowledge Management consultant to deliver Primero-related work.
To qualify as an advocate for every child you will haveâ¦ÂAn advanced university degree (Masterâs or higher) in Information technology, Social Sciences, International Humanitarian Law, Development Studies, Community Development, Public Health, Education and/or related field is required. A minimum of five (5) years of relevant progressively responsible professional experience at the national or international levels in Technology for Development (T4D) and/or information systems development and management, including mobile and web-based applications, with manifested capacity to manage programmes involving many stakeholders is required. Experience with digital information management systems for child protection case management as an administrator or deployment lead is a requirement. Specific experience with Primero is a requirement. Experience with supporting country offices in developing formal child protection case management and referral systems which are integrated through national case management information systems Proven business analysis experience including process modelling, requirements gathering, technical documentation writing, and Agile development practices is required. Prior experience in both development and humanitarian contexts is an added advantage. Fluency in English (written and verbal) is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. Knowledge of Excel, JSON, PowerBI, SharePoint, Trello, Jira, Drupal, Strikingly, video editing software and developing integrations with OpenFn and RapidPro is an asset. Knowledge of system integration, extensibility and interoperability tools is an asset.
For every Child, you demonstrateâ¦UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results. To view our competency framework, please visitÂ hereÂ and ClickÂ hereÂ to learn more about UNICEFâs values and competencies. UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. For more information on remuneration and benefits, please visitÂ UNICEFâs Entitlementsâ page. If you would like to find estimates for entitlements, you may use the onlineÂ Salary Estimate Calculator âUNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed atÂ â UNICEF appointments are subject to medical clearance.Â Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
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