Client Relations Officer (CRO)

ABOUT THE COMPANY

Dr. Rasik Kantaria Jalaram Medical Services operates under the umbrella of Satsang Mandal which was founded 50 years ago. Satsang Mandal has had various charitable programs ongoing for decades including Jaipur Foot & Wheelchair, Jalaram Chakula Feeding Programme, Kanchan Ganga Borehole Water Project and many more.
All our departments including, the laboratory and imaging departments have very comprehensive quality assurance programs. Dr. Rasik Kantaria Jalaram Medical Services has highly qualified, dedicated, and motivated human resources in the respective departments.

JOB SUMMARY

RKJMS is seeking to hire a highly skilled and proactive Client Relations Officer (CRO)on a full-time basis. The CRO will play a key role in enhancing client experience,managing client engagement and feedback, and strengthening the RKJMS brandacross multiple platforms. This role requires close collaboration with internal teams toensure a seamless and positive client journey while proactively engaging clientsthrough various communication channels to provide information, gather feedback, andaddress concerns or complaints effectively.Education & Professional Background• Bachelor’s degree in public relations, Communications or a related field.• Certification in Customer Relations, Public Relations, or StakeholderEngagement.Work Experience• Minimum of 5 years of experience in client relations, public relations• Proven track record of handling client engagement, complaint resolution, andbrand management.• Proven track record of handling client engagement, complaint resolution, andbrand management.Skills & Competencies• Strong communication skills – both verbal and written, with the ability tointeract professionally with clients, staff and other stakeholders.• Customer service excellence – ability to enhance client experience andsatisfaction.• Problem-solving & conflict resolution – capable of handling clientcomplaints effectively and ensuring prompt resolution.• Public relations & brand management – ability to develop and implementpublicity strategies, handle social media interaction and enhance theorganization's image.• Stakeholder engagement – experience in building relationships with externalpartners and the general public.• Social media & digital communication – familiarity with managing onlineengagement, content creation, and reputation monitoring.• Crisis management – ability to handle public relations challenges and developappropriate response strategies.• Analytical & reporting skills – ability to assess client feedback, track keyperformance indicators, and provide actionable recommendations.• Teamwork & collaboration – strong interpersonal skills to work effectivelywith internal departments and external partners.

RESPONSIBILITIES

REQUIRED SKILLS

Customer service, Time management, Call center operation (customer support), Customer relations, Email correspondence

REQUIRED EDUCATION

Bachelor's degree