Client Relations Officer - Eldoret, Eldoret

ABOUT THE COMPANY

Cerba Lancet Kenya Limited offers valuable diagnostic, monitoring, and screening procedures through independent laboratory facilities or in collaboration with other institutions and organizations, ranging from widely known to specialized and esoteric tests. Take advantage of vital diagnostics.

JOB SUMMARY

QualificationsFor appointment to this post, a candidate must have.Bachelor’s Degree /or Diploma in Medical Laboratory SciencesAdditional qualifications in Sales, Marketing, Customer Relationship Management, or Business Development will be an added advantage.2-3 years working Experience in the sales and Marketing within the healthcare or medical laboratory sector.Extensive knowledge and expertise in the Eldoret business environment will be an added advantageExcellent communication and relationship management skills.Proficiency in basic computer applicationsResponsibilitiesSalesSell/promote services as per the assigned target setMeet set quantitative and qualitive targetsIdentify our customers pain- points and ensure that these are escalated as appropriate to ensure resolutionIdentify and educate prospective customers while supporting existing clients with information and assistance that relates to products and servicesAdhere to the steps outlined from the selling skill toolOrganize appointment and meetings ( e.g CME’s , Round table meetings etc)with all the various healthcare ecosystem staffEnsure that there is a return on in-vestment in sales activitiesDevelop a territory action plan to execute with proficiency on the agreed upon targetsSubmit timely sales and revenue report as per the stipulated guidelines i.e,Every Saturday or as advised by the immediate Manager and /or the head of Department.MarketingPromote Marketing communications related to the various services we offer through the marketing material providedBuild and maintain relationships with key employees among our customersTrack and monitor the needs throughout their journeyAct as point of contact for compliments and complaints and manage appropriatelyEnsure both the company and clients adhere to contract terms i.e SLAAttend company sponsored events such as doctor conferences and meetingsContributing to the development of Marketing strategiesGather competitor intelligence from available industry reports , public information, field reports, and relay the same to immediate supervisor to inform company tacticsBusiness DevelopmentReach out to customer leads through cold – callingAdvise clients on creating profitable business by advising on the policies around our SLA’SEnsure Business continuity is carried out if there is a reassignment of territories ie: co- ride with fellow CRO for proper handoversOther:Maintain or update business database to ensure correct or accurate information.To apply, send your updated CV and academic certificates to the Email provided.Subject Line: Client Relations Officer – (Location Applying At)

REQUIRED SKILLS

Customer relations, Communication, Customer service, Answering telephones and call management

REQUIRED EDUCATION

Bachelor's degree