Client Services Assistant

Join our global team, today.

Location: Kenya

As a global company with locations around the world, you can opt to work from home or choose a hybrid approach where we have an office.

Salary:  2,269,574 KES – 2,518,875 KES per annum (grade 3)

Employment and Contract Type

Full-time and permanent position.

Who is Mauve Group, and what do we do?

Mauve Group was established in 1996 with a simple office in Italy. Since then, we have expanded to become a leading, award-winning provider of Employer of Record (EoR) and global employment solutions – powered by our all-in-one workforce management platform.

We operate in 150+ countries across seven regions, supporting businesses and organisations across 70+ sectors as they scale internationally and manage their global workforces.

Our mission is to reduce risk, maximise compliance, and enhance employee satisfaction throughout the global HR process.

But that’s not all. Mauve is a people-first community. We understand that our employees are diverse individuals with fulfilling lives beyond work. For those who join us, we offer a range of perks and benefits to support your personal growth and wellbeing – more on these later.

The Main Purpose of Your Role

A Client Services Assistant most important role is to resolve Client & Worker queries while ensuring they feel valued and supported. In this role, duties include developing positive client relations, managing inquiries, and promptly directing complaints or issues to relevant departments.

What Will You Be Doing as the Client Services Assistant?

o Respond to and resolve Client & Worker queries and complaints in a timely and accurate way via email and chat

o Conduct regular check-ins with Workers and/or Clients via Teams or Zoom web calls

o Identify Client & Worker needs and support them using internal software platforms, processes and procedures

o Update internal databases with contact query results and Client and Worker details

o Gather Client & Worker feedback and share with and/or escalate to relevant internal departments

o Assist in training new Client Services team members, if applicable

o Inform new Clients & Workers of new features and functionalities

o Proactively identify noteworthy trends

o Perform Ad Hoc administration duties

o Flexible to changing shift schedules to accommodate multiple time zones as business needs as required

Qualifications

Essential

o 3-5 years previous work within a customer service environment

             Business administration qualification or equivalent experience

o Excellent written and spoken English language skills

Knowledge & Experience

Essential

o Experience of working within a busy Client Services team

              Understanding of basic Payroll

o Experience of using the Service Cloud system

Desirable

o Familiarity with EOR industry

o Experience working in an international business

Skills and Attributes

Essential Skills

o Advanced English communication (Native English or C1 or C2 proficiency verbal and written)

o Advanced computer skills
(MS Office & Teams)

o Familiarity with Salesforce, Sage and Service Cloud SaaS platforms

o Touch typing 40wpm 95% accuracy

o Ability to prioritise effectively

o Excellent organisational and time management skills

o Strong problem solving and critical thinking skills

Desirable Skills

o Proofreading skills

Personal Attributes

o Ability to use initiative and work without close supervision

o Apply a flexible approach to workload with conflicting deadlines

o Strong team working skills

o Excellent attention to detail

o Quick learner with an interest in learning new skills

o Positive attitude with strong interpersonal skills

o Empathic and an active listener

o Commitment to the implementation of The Mauve Group’s Equality & Diversity policies and procedures.

Perks and Benefits

· Generous annual leave, plus public holidays based on location.

· Extra annual leave for your birthday or an alternative celebration day.

· Access to an Employee Assistance Programme (EAP)

· Opportunities for professional growth via Mauve Academy – our learning portal.

· Annual training allowance for career development.

· Hybrid working environment, with home setup allowance (where applicable).

· Optical benefits (£155/€180 toward eye tests, glasses, and lenses).

· Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.

Apply Now

Please direct your cover letter to Melinda Wheatley - Global Client Services Manager, explaining why you want to work at Mauve Group and how your experience, skills, and qualifications align with the role.

Send your cover letter and CV in English, with the job title in the subject line, to recruitment@mauvegroup.com.

Good luck!

What’s Next?

· Applications close on 23rd February 2026 – first interviews likely to be held 2nd March 2026.

· Due to the high volume of applications, we may not be able to respond to everyone. If you haven’t heard from us by 6th March 2026, please consider your application unsuccessful on this occasion.

· We reserve the right to close the job posting early if we receive a high number of applications.

Data and Privacy Policy

We will only use your personal information with your consent and in accordance with applicable laws. For details, please read our privacy policy.

In your cover letter, please indicate if you would like to be considered for future opportunities if not selected for this role. If you do not specify, we will delete your personal information to comply with European law.

Equality & Diversity Statement

Mauve Group operates in many parts of the world, each with unique cultural identities, and is committed to equality of opportunity and freedom from discrimination.

We accept, respect, and celebrate diverse backgrounds, perspectives, and experiences. By embracing these differences, we drive innovation and business growth.