CLINIC IN-CHARGE

POSITION: 

Location: Nairobi
Employment Type: Full-Time

About the Clinic

We are a leading specialist medical clinic dedicated to providing high-quality, patient-centered healthcare. Our team combines clinical expertise with compassionate care to deliver excellent health outcomes in a professional and supportive environment.

As part of our continued growth, we are seeking a highly organized and proactive Clinic In-Charge to oversee the administrative and operational functions of the clinic while ensuring efficient patient services and seamless coordination between clinical, administrative, and insurance processes.

Role Summary

The Clinic In-Charge will be responsible for coordinating the day-to-day operations of the clinic, supervising administrative processes, overseeing insurance claims management, and supporting the clinical team to ensure efficient service delivery.

The successful candidate will play a key leadership role in maintaining operational excellence, improving patient experience, and ensuring compliance with clinic policies and healthcare regulations.

Key Responsibilities

Clinic Operations and Coordination

• Oversee the daily operations of the clinic, ensuring smooth workflow and efficient service delivery.
• Coordinate patient flow to ensure timely consultations and minimal waiting times.
• Ensure proper functioning of reception, billing, and administrative systems.
• Maintain organized administrative and patient documentation systems.
• Ensure clinic operations comply with healthcare regulations, licensing requirements, and internal policies.

Insurance Claims and Billing Management

• Oversee processing and submission of insurance claims to ensure accuracy and timeliness.
• Liaise with insurance companies to facilitate approvals, pre-authorizations, and claims reconciliation.
• Follow up on outstanding claims and address rejected claims promptly.
• Maintain proper billing records and ensure compliance with insurer requirements.

Administrative Oversight

• Supervise front office and administrative staff to ensure professionalism and efficiency.
• Coordinate appointment scheduling and clinic calendars.
• Prepare administrative reports related to clinic activity, claims, and operational performance.
• Manage official clinic correspondence and documentation.

Patient Experience and Service Quality

• Ensure patients receive professional, respectful, and efficient service.
• Address patient concerns or complaints promptly and professionally.
• Support initiatives aimed at improving patient satisfaction and service quality.

Staff Supervision and Support

• Provide day-to-day supervision of administrative staff.
• Assist with onboarding and training of new administrative personnel.
• Promote teamwork and adherence to clinic standards and procedures.

Compliance and Confidentiality

• Ensure strict confidentiality of patient information and adherence to data protection requirements.
• Maintain compliance with clinic policies, insurance procedures, and healthcare standards.
• Support quality assurance and internal compliance processes.

Qualifications

• Minimum of a Diploma in Healthcare Administration, Business Administration, or a related field.
• A Bachelor’s degree will be an added advantage.
• At least 3 years’ experience in a healthcare administrative role, preferably in a hospital or specialist clinic.
• Demonstrated experience handling medical insurance claims and billing processes.
• Strong proficiency in clinic management systems and Microsoft Office applications.

Key Competencies

• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• Ability to supervise staff and coordinate clinic operations
• Strong attention to detail and problem-solving ability
• High level of professionalism, integrity, and confidentiality
• Ability to work efficiently in a fast-paced healthcare environment

Application Process

Interested candidates are invited to submit the following:

• Cover letter
• Updated CV
• Relevant testimonials or references

Applicants must indicate their expected gross salary in the cover letter.

Application Deadline: 20th March 2026