Clinic Receptionist / Customer Care Executive

Key Attributes

We will be glad to hear from you if you are:

• A self-driven and proactive individual
• Customer-focused, professional, and presentable
• Possess excellent communication skills with strong command of English and Kiswahili
• Highly organized and detail-oriented
• A collaborative team player able to work in a busy clinical environment
• Demonstrate a mature, professional demeanor with proven experience in patient-facing roles

Minimum Qualifications and Experience

• At least five (5) years’ experience in a similar healthcare or specialist outpatient setting
• Degree or diploma in Customer Care, Public Relations, Healthcare Administration, or related field from a recognized institution
• Strong computer literacy including electronic medical records and scheduling platforms
• Experience working with medical insurance preauthorization will be an added advantage
• References must be provided in the application

Key Responsibilities

Patient Care and Communication

• Manage clinic telephone inquiries and social media communication
• Welcome patients and coordinate clinic flow
• Schedule and confirm clinic appointments

Scheduling and Clinical Coordination

• Organize hospital schedules for attending doctors
• Coordinate hospital admissions and procedures
• Schedule and track follow-up visits for hospital patients

Insurance and Results Coordination

• Process and follow up insurance preauthorization
• Track and communicate radiology and laboratory results

Records and Administration

• Maintain patient records and clinic documentation
• Prepare periodic clinic operational reports
• Support overall smooth running of clinic services

Work Environment

We offer a professional, supportive work environment with exposure to specialist outpatient care and hospital coordination.

Application Process

The recruitment process will include aptitude testing and practical assignments.

Applicants should include:

• Expected salary
• Earliest availability date
• At least two professional referees