Clinical Coordinator (Front desk) - Locum

Key Responsibilities

• Welcome patients warmly and provide a positive, professional experience.
  
• Handle patient inquiries, complaints, and calls efficiently, escalating when necessary.
  
• Coordinate with clinical and support teams to ensure smooth patient visits.
  
• Manage wait times and keep patients informed about delays.
  
• Register patients, take consent and verify medical benefits accurately.
  
• Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols.
  
• Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects.
  
• Manage appointments, petty cash, and relevant reporting.
  
• Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams.
  
• Maintain a pleasant, organized, and efficient front desk environment.
  
• Perform any other assigned tasks aligned to Front Desk operations and patient experience standards.
  

Key Qualifications & Attributes

• Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field.
  
• At least 1 year of experience in a customer-facing/front desk or reception role
  
• Proven customer service and people skills, with experience working directly with clients or patients
  
• Fluent in English and Swahili, with strong verbal and written communication skills
  
• Basic computer literacy, good typing skills and the ability to use digital systems
  
• Strong attention to detail with the ability to multitask in a fast-paced environment
  
• Excellent organizational and time-management skills
  
• Self-motivated, results-oriented, and able to work effectively both independently and as part of a team
  
• Pleasant, professional demeanour with a positive attitude