COLLECTIONS AGENT
Job descriptions & requirements
ABOUT THE COMPANY
In Kenya, potential is everywhere, but opportunity is not. The walls of traditional finance have shut out countless individuals with dreams. We believe financial services should not be a privilege for the few, but a fundamental tool for everyone pursuing a better life.
FutureInno was born from this belief. We are more than just a fintech company; we are a bridge connecting present challenges to a future of possibilities. This is where we share our founding purpose, our blueprint, and the tomorrow we are striving to build.
JOB SUMMARY
COLLECTIONS AGENTKey Responsibilities:Contact customers via phone to recover overdue paymentsNegotiate repayment plansMaintain accurate call records and notesMeet daily and monthly collection targetsHandle customer objections professionallyEscalate difficult cases when necessaryRequirements:Good communication skills (English required)Basic computer skills (Excel / CRM)Ability to work under pressureStrong discipline and attendance
REQUIRED SKILLS
Answering telephones and call management, Payment collection
REQUIRED EDUCATION
Primary school
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