New
1 week ago
Collections Department Manager
AMAZON FRONTS LIMITED
Accounting, Auditing & Finance
IT & Telecoms
Confidential
Easy Apply
Job Summary
The ideal candidate will be a strategic leader with a strong focus on achieving targets, optimizing team productivity, and building a high-performance culture. They will oversee end-to-end collections processes, implement effective recovery strategies, ensure regulatory compliance, and continuously enhance operational efficiency to support the company’s growth and financial stability
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
Our client, a Fintech company based in Nairobi, Kenya is seeking to fill the role of Collections Department Manager
ROLES AND RESPONSIBILITIES
- Drive the overall performance and key metrics of the collections department.
- Proactively identify, analyze, and resolve obstacles that impede growth and target achievement.
- Escalate critical challenges and risks to senior management in a timely manner to secure support and resources.
- Develop, implement, and oversee strict adherence to employee attendance systems and daily code of conduct.
- Uphold company attendance policies as a non-negotiable standard for all team members.
- Strengthen team execution to ensure tasks from senior management are promptly actioned, implemented effectively, and progress is actively communicated.
- Design and implement daily performance incentive policies tailored to the local market to motivate the team.
- Propose and justify reasonable incentive schemes to upper management based on business needs.
- Manage the team's activity budget responsibly, ensuring optimal allocation for performance and rewards while maintaining cost control.
- Foster a strong team culture and continuously optimize the team structure.
- Maintain a high-performing team by ensuring that excellent employees constitute at least 70% of the workforce.
- Implement performance improvement plans for underperformers and manage the exit process when necessary.
- Approve local employee leave requests in accordance with company HR policies, ensuring team attendance aligns with operational demands.
- Collaborate with other department heads on business planning and cross-functional projects to ensure seamless inter-departmental cooperation.
- Rapidly respond and coordinate team arrangements during business peaks or emergencies, including organizing overtime support to ensure business continuity
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Minimum of 5 years of experience in a collections or recovery environment, with at least 2 years in a managerial or team leadership capacity.
- Proven track record of meeting and exceeding collection targets and driving team performance.
- Strong experience in designing and managing performance-based incentive programs.
- Solid understanding of budget management and cost control principles.
- Excellent people management skills, with experience in coaching, mentoring, and managing underperformance.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- High level of integrity and ability to enforce company policies firmly and fairly.
- Proactive, strategic thinker with strong problem-solving and analytical abilities.
- Proficiency in MS Office Suite (especially Excel).
- Experience in the Fin-Tech, Banking, or Digital Lending industry is highly desirable.
- Familiarity with the Kenyan financial and regulatory landscape.
- Strong data analysis skills to drive decision-making.
HOW TO APPLY
Interested and qualified applicants are requested to forward their updated CV in pdf format indicating the “Job Title” and
“Reference Number” on the subject of the email to recruit@amazonfronts.co.ke.
Shortlisting will be done on a rolling basis
Amazon Fronts Ltd is an equal opportunity employer and does not charge application
processing fees to the candidates!!
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