Commercial Operations & Business Development Officer

Job Purpose

The Commercial Operations & Business Development Officer will oversee the day-to-day operations of the Nairobi office while driving business growth through customer acquisition, retention, and service development. 

Key Responsibilities

Nairobi Office & Operations Management

· Oversee daily operations of the Nairobi office to ensure efficient workflow, accuracy, and compliance with company procedures.

· Coordinate with Head Office and internal departments to ensure seamless service delivery.

· Maintain accurate operational records and documentation.

Air Cargo & Cargo Manifest Operations

· Coordinate air freight bookings and follow up with airlines and service partners.

· Originate, verify, and manage cargo manifests in compliance with aviation, customs, and regulatory requirements.

· Track shipment progress and promptly resolve operational challenges.

Import & Export Consolidation Operations

· Coordinate cargo consolidations to ensure efficiency, cost optimization, and timely dispatch.

· Liaise with warehouses, airlines, and inland transport providers.

· Ensure accurate and timely preparation of export documentation.

Inland Logistics Coordination

· Plan and coordinate inland transportation for air cargo and shipments.

· Monitor transporter performance and delivery schedules.

· Address and resolve inland logistics challenges effectively.

Customer Relations & Business Development

· Act as the primary contact for Nairobi-based clients.

· Build and maintain strong relationships with existing and prospective customers.

· Identify and pursue new business opportunities in air cargo, export consolidations, and inland logistics.

· Prepare quotations and support contract negotiations in coordination with management.

· Promote Simpet Global Logistics’ services and contribute to revenue growth.

Reporting & Compliance

· Prepare operational and commercial reports for management review.

· Ensure compliance with aviation, customs, and trade regulations.

· Adhere to Simpet Global Logistics’ internal controls, policies, and quality standards.

Qualifications & Experience

· Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

· Preferred courses:

o Maritime Transport Logistics

o Customs and Freight Logistics

o Cargo Services Operations

o Maritime Transport Operations

· Minimum of 3 years’ experience in freight forwarding, air cargo operations, logistics, or commercial roles.

· Demonstrated experience in business development, customer acquisition, or sales support within the logistics sector.

Skills & Competencies

· Strong understanding of air cargo, export documentation, and inland logistics operations.

· Proven business development and customer relationship management skills.

· Excellent communication, negotiation, and presentation skills.

· Strong organizational, planning, and problem-solving abilities.

· Ability to work independently and meet targets under pressure.

· Proficiency in MS Office and freight/logistics management systems.

Personal Attributes

· Results-oriented with a strong commercial mindset.

· Customer-focused and relationship-driven.

· Detail-oriented, proactive, and dependable.

· Team player aligned with Simpet Global Logistics’ values of reliability, integrity, and professionalism.