Controller – Accounts Receivable

Role Objective
Take end-to-end ownership of Accounts Receivable, Credit Control, Route Sales Reconciliation and Revenue Assurance, ensuring every sale is properly controlled from Sales Order through delivery, PGI, POD, invoicing, customer ledger, collection and reconciliation.

Key Responsibilities

• Manage the customer receivables ledger and ensure balances are accurate, reconciled and properly supported.
• Prepare and monitor customer ageing, overdue balances, credit limits and credit exposure.
• Follow up overdue accounts with Sales and Commercial teams and recommend appropriate credit actions or order blocking.
• Reconcile customer receipts, M-Pesa, cash and bank collections and resolve unallocated receipts.
• Conduct daily route-wise reconciliation of opening stock, stock issued, closing stock, sales and collections.
• Reconcile route sales against SAP, ETR/route sales machines, invoices, collections, returns and credit notes.
• Monitor POD compliance and reconcile delivery, PGI, invoices, customer acknowledgement and customer ledgers.
• Monitor key modern trade accounts, including Naivas, ensuring FG dispatch, PGI, invoicing, POD and ledger updates are properly completed.
• Monitor SAP Sales Order → Delivery → PGI → Billing processes and identify delayed or incomplete transactions.
• Identify FG dispatched but not invoiced, PGI completed but billing pending, sales without collection, missing PODs, customer deductions, unrecorded returns and other revenue leakage.
• Maintain daily Revenue Leakage and credit control dashboards and escalate significant exceptions to Management.
• Prepare daily, weekly and monthly AR, ageing, collection, reconciliation, credit risk and revenue assurance reports.
• Work with SAP/IT, Sales, Distribution, Warehouse and Logistics teams to strengthen controls and resolve system or process gaps.
• Participate in audits and ensure timely closure of control and reconciliation issues.

Qualifications & Experience

• Degree in Finance, Accounting or a related field.
• CPA(K), ACCA or Certified Credit Professional (K) required as specified in the JD.
• The JD further states Chartered Accountant as mandatory.
• 7–10 years’ experience preferred; the JD also references 5–8 years of relevant experience.
• Relevant experience in Accounts Receivable, Credit Control, FMCG, Distribution or Manufacturing preferred.
• Hands-on SAP experience, preferably SAP FI/SD integration.
• Strong experience in route sales, customer reconciliation, modern trade and revenue assurance is preferred.