CREDIT & COLLECTIONS OFFICER – NAKURU

Key Responsibilities

• Conduct customer credit assessments and evaluate credit applications.
• Verify customer information and supporting documentation before approval.
• Monitor customer repayment schedules and ensure timely collections.
• Follow up on overdue accounts through phone calls, field visits, and other approved channels.
• Implement debt recovery strategies and maintain healthy portfolio quality.
• Prepare ageing reports, collection reports, and portfolio performance analyses.
• Reconcile customer accounts and resolve payment discrepancies.
• Work closely with Sales Executives and County Sales Managers to support quality customer acquisition and collections.
• Maintain accurate customer records and ensure compliance with company credit policies.
• Provide regular feedback on customer repayment trends and market conditions.

Qualifications & Experience

• Bachelor's Degree in Finance, Accounting, Business Administration, Economics, Banking, or a related field.
• Minimum of 2 years' experience in credit administration, debt collection, accounts receivable, loan management, or related functions.
• Experience in Microfinance Institutions (MFIs), SACCOs, Asset Financing, PAYGO Financing, Renewable Energy, FMCG credit management, or debt recovery will be an added advantage.
• Experience conducting customer verification and field collections.
• Proficiency in Microsoft Office applications and credit management systems.